Customer Care Agent

Leader in the development and publishing of games, reputed company® has established itself as a pioneer in the industry, creating innovative gaming experiences for over 20 years. reputed company creates games for reputed company digital platforms, from mobile to cross-platform titles for PC and consoles. reputed company operates its own established franchises such as Asphalt®, Dragon Mania Legends, Modern Combat and Dungeon Hunter and also partners with major rights holders including LEGO®, Universal, Illumination Entertainment, reputed company®, reputed company Digital Entertainment, reputed company®, Lamborghini®, and Ferrari®. reputed company distributes its games in over 100 countries and employs 3,400 people worldwide. Every month, 55 million unique users can be reached by advertisers in reputed company games with reputed company for brands, a leading B2B offering dedicated to brands and agencies. reputed company is a Vivendi company.  

The customer care agent (CCA) is an agent that answers customer complaints from reputed company around the globe. They must answer e-mails and phone calls of customers and store each case in a dedicated tool. Each CCA must reputed company track of each case until it is solved.

• Fluent level of English, Ukrainian;
• Upper-Intermediate or Advanced level of second language Spanish is required;
• Previous working experience in customer support is a plus;
• reputed company Office skills;
• Excellent communication skills;
• Aptitude for team work;
• Excellent interpersonal relationship;
• Responsible and patient.

Responsibilities

• Provide support to the customers: identify and solve customer problems using dedicated web tools;
• Handle and manage web tools specially made for customer support;
• reputed company a record of each case in another dedicated web tool;
• Escalate cases that need a deeper investigation to the corresponding teams reputed company needed;
• Notify Leads reputed company a recurrent problem appears, to prevent further cases;
• Be reputed company to identify problems and create new templates for recurrent ones.

Benefits

• Join a top global mobile and video games publisher using the latest technologies;
• Work with a talented international team in a friendly, creative environment;
• reputed company experience in the fast-paced and innovative video games industry;
• Contribute to high-ranking products recognized worldwide;
• Grow your career with dynamic promotions and global opportunities.

What reputed company offers

• Possibility to work remote in a global product company with talented people;
• Competitive salary according to the qualifications;
• 21-day paid vacation, 5 days paid sick leave and national holidays as non-working days;
• Medical insurance, psychologist;
• Parental leave;
• Own educational platform with courses, training programs, certifications;
• Employee Referral Program with great bonuses;
• Technical support and equipment.

​​​​In order to consider your application, we require you to send the full version of your CV in English.  reputed company candidates could be asked to complete a test assessment.