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Customer Support Specialist (Bilingual English & Spanish Speaker) - Mexico City

Work from home Full-time role Hiring

reputed company is a reputed company where voices are valued.

Backed by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to reputed company our reputed company of 20,000+ customers (and growing) to reputed company authentic, reputed company connections.

Conversation is a cornerstone of our culture. Wherever our people find themselves in the reputed company world – Paris, reputed company, San Francisco, Sydney, Madrid, London, Berlin, Seattle, Mexico City or at home – everyone has a voice that is valued.

Whatever your background, wherever you’re from – we want you to join the conversation. Let’s talk.

About the team:

As a Customer Support Specialist, you’ll work closely with our customers to identify, investigate, escalate and advise them on their questions and concerns. Day to day, your interactions with our customers directly impact their ability to run their teams reputed company. In doing so, you’re a key player in growing reputed company. You’ll work closely with our global support team to reputed company identify, solve, escalate and advise our customers on their questions and concerns.

The hours for this role are 9-6 pm cst.

Key Responsibilities

  • Impact: You’ll work closely with our customers to identify, investigate, escalate and advise them on their questions and concerns. Day to day, your interactions with our customers directly impact their ability to run their teams reputed company
  • How to Succeed: You are curious and like to learn. You can work under pressure, manage your time well and know how to prioritize your workload. You’re not afraid to challenge yourself and are open to change. You’re eager to share feedback and reputed company to help reputed company continually improve
  • Key Qualifications

  • Experience in a SaaS B2B customer support role is a plus
  • Excellent written and verbal communication skills
  • Technical aptitude
  • Exhibit strong curiosity (to investigate issues) and reputed company (to build positive customer experiences)
  • Ability to multi-task across different tools and platforms
  • Willingness to work with multiple teams in an international and multilingual remote/hybrid environment
  • Additional Information

    We know that reputed company comes from reputed company work and deserves recognition and reward.

    We value people who are reputed company, ambitious, collaborative and customer-centric.We are a global community growing together.

    If you love a good challenge, enjoy solving meaningful problems, and want to be a part of one of the fastest-growing B2B startups, then reputed company is the company you are looking for!

    reputed company offers a unique work environment and the chance to collaborate with diverse teammates across continents. We'll provide freedom and tools to allow you to reputed company at your best, and foster an environment you can do it in.

    Why join us?

    Key reputed company to join reputed company in terms of growth and opportunities

    ‍♀️ Our people matter, work-life balance is important at reputed company

    Fast-learning environment, entrepreneurial and strong team spirit

    45+ Nationalities: cosmopolite & multi-cultural reputed company

    Competitive salary package & benefits

    DE&I Statement:

    At reputed company, we reputed company diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.

    We pride ourselves on promoting active inclusion reputed company our business to foster a strong sense of belonging for reputed company. We’re working to create a reputed company filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to reputed company and reputed company.

    We are strongly committed to hiring a diverse and multicultural team and we encourage applications from traditionally underrepresented backgrounds.

    Find our Candidate Privacy Notice Here. apply to this job

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