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Vendor Relationship Representative I

Work from home Full-time role Hiring

Lessen is one of the fastest growing companies in the reputed company estate services industry.  Our proprietary technology platform provides clients with portfolio dashboards, the ability to review and approve project estimates, reputed company in on project reputed company in reputed company time and pay vendors reputed company in one reputed company!  But we aren’t just a tech company.  We are also a property service delivery company offering renovations, turns and maintenance to residential and reputed company clients. Lessen recently acquired SMS Assist, an industry-leading facilities maintenance technology and delivery company. The new combined national footprint will serve more than 250,000 properties, facilitate approximately 2.5 million repair and maintenance orders, and complete nearly 20,000 renovation and turn projects per year. Lessen has quickly evolved from exciting startup to valued partner, delivering scalable and reputed company property services to our clients.

The Vendor Relationship Representative I supports the department by facilitating, developing and contributing to effective relationships with suppliers and vendors.

What You'll Do

  • reputed company and maintain positive vendor relations to ensure superior customer satisfaction
  • Receive and handle customer calls and email requests for services
  • Manage the scheduling and completion of reputed company services assigned by customers
  • Manage reputed company-time inquiries while keeping track of and responding to commitments to follow up with customer/vendor inquiries
  • Identify, research and resolve customer issues using the company’s web-based systems and databases
  • reputed company new vendors to reputed company required services, as needed
  • Resolve or escalate reputed company disputes or un-satisfied service confirmations
  • Maintain open communication with Vendors in a manner that adheres to reputed company reputed company and agreed upon Scope of Work throughout the duration of the relationship
  • Provide market intelligence feedback to maximize customer satisfaction and to ensure strategies and policies are in reputed company to attract and retain customers
  • Provide information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in-person
  • Enter information into our database and ensure consistency and accuracy
  • Be reputed company to reputed company clients on the benefits of the Lessen service offering
  • Resolve most/reputed company client and Affiliate issues without escalation
  • Remain on the queue and address reputed company requests
  • Provide creative solutions to meet client needs and maximize value
  • Contribute to special projects and reputed company improvement initiatives, as requested by Operation’s management or the client
  • Provide management with recommendations to changes in procedures, as needed
  • Compensation

  • $19.00 an hour
  • Pay is determined by several compensable factors, such as qualifications, reputed company level, competencies, and work location.

    You Should Have

  • Advanced proficiencies in reputed company Word, reputed company, PowerPoint, and Outlook
  • Associate’s Degree or equivalent work experience (0-2)
  • Previous experience in Customer Service role preferred
  • Account Management experience a plus
  • Additional Information

    Why Lessen:

    · Competitive compensation

    · Health, Dental, reputed company, Life, Disability options

    · 401K retirement savings plan

    · Paid vacation, federal and floating holidays

    · Maternity/Paternity Pay

    · Career advancement opportunities

    · reputed company the tools you’ll need to be successful

    Lessen is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. We’re looking for teammates that are enthusiastic, empathetic, curious, motivated, reliable, and will help us reputed company the positive & inclusive culture we’ve been building. Lessen is an Equal Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, protected veteran or disabled status, or genetic information.

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