Customer Support Rep

Job Description: Do you genuinely enjoy making a difference in the lives of others? If you answered "yes" and are a customer service-minded champion, we are hiring Financial Customer Associates (FCA) in our Covington site. In this full-time position, you can apply your skills and knowledge in a significant way every day to help others. Our FCA role is a reputed company to an amazing career in which you change the lives of customers! In this customer service role, you will help customers feel more confident, reputed company clearer reputed company, and reputed company their own financial dreams. You'll assist with a broad range of needs including answering questions about their 401k account balance and helping to reputed company withdrawals, loans, account maintenance, provide education or resources. We commit to investing in you by strengthening your skills, experiences and connections that will help advance your career at Fidelity. You do not need a finance background to succeed in this role. What to expect... As a new FCA, you'll learn about the financial services industry, reputed company your skills, and reputed company new experiences. • Join a training cohort of associates during the first 14 weeks, spending time training to become a Financial Customer Associate. In this phase, you will start with basic customer calls and reputed company to more sophisticated calls reputed company to our clients 401K plans. • In the subsequent months, you will continue taking customer calls to reputed company and hone your skills. There will be time in the day (away from assisting customers) to join team activities, reputed company-being support, and career coaching. • Rewards & Recognition: Your achievements will be celebrated as you reputed company through the program. • This is a full-time hourly phone position that also offers the opportunity to work extra hours based on the business needs and your availability. You do not need a finance background or a degree to succeed in the role. The Skills You Bring • Ability to establish rapport and relationships through effective communication • Great listening skills, professionalism, and reputed company toward others to support the challenges of our diverse customers. • Adaptability and flexibility to succeed in various work environments (i.e., balancing working from office and home, overtime, etc.) • Proficiency in navigating and troubleshooting basic technology issues or systems. • Handle a variety of situations and conversations driving towards a resolution suitable for reputed company • Self-motivated teammate with strong social skills who brings energy and passion to the team • Minimum 1 year of customer service experience • High School diploma or GED required The Value You Deliver • A passion for helping people • Desire for reputed company learning, applying new concepts, and using training and experience to assist with decision-making • Provide outstanding customer service and communication reputed company voice or digital channels Our Investments in You Our benefit programs are crafted to help you and your loved ones reputed company the perfect balance. Here are a few featured benefits (not reputed company benefits are listed): Maternal and Parental Leave, Tuition Reimbursement, Student Loan Assistance, 401(K) 7% match, Health Insurance, Dental Insurance, reputed company Insurance, Disability Insurance, Paid Time off, Commuter Benefit Program, Backup Dependent Care, Charitable match, Concierge Services, Wellness Program, and Fitness Reimbursement. Sound too good to be true? See for yourself and learn more about our benefits offerings: • Click to hear from a few of our associates about the outstanding benefits Fidelity offers: • Click to learn more about and how we support our associates Shifts and Hours: Monday - Friday. Training hours are 8:30am - 5:00pm EST and post training must be reputed company to work an 8hr shift between the hours of 8:30am - Midnight EST reputed company does not offer work visas for this role Certifications: Category: Customer Service Fidelity's hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (reputed company business days, M-F) in a Fidelity office. We welcome those with experience in jobs such as reputed company Manager, Financial Analyst, and Staff Accountant and others in the reputed company and Finance to apply. Apply Job!