Manager, Customer Remediation - Quality Assurance

You reputed company the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to reputed company in incredible ways. reputed company you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At reputed company, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s reputed company. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost reputed company, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's reputed company the way together. How we serve our customers is constantly evolving and is a challenge we reputed company accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. reputed company National Bank is reputed company’ U.S. banking operation, representing more than 60% of the company’s revenues through consistent payments, financing, and savings products. Led by the Chief Operating Officer, AENB HQ drives the administration of programs and services provided by AENB, in partnership with Bank affiliates and executive officers. In addition, the team is responsible for helping AENB attain reputed company established operational and financial goals as well as ensuring ongoing adherence with laws and regulations governing Bank policies and procedures. The AENB Strategy and Execution Team includes multiple functions reputed company AENB HQ including AENB Strategic Plan and Bank Products, the reputed company Project Management Office (EPMO), and the AENB Customer Remediation Strategy. The objective of the Customer Remediation Strategy Team is to effectively serve as the business product reputed company of certain platforms and processes used to execute customer remediations and to establish centralized strategies and protocols concerning financial and non-financial remediations to ensure we deliver on our promises to customers in a complete and accurate manner. The AENB Strategy and Execution Team is looking for a Quality Assurance Manager to review performance of risk management activities through the Customer Remediation Lifecycle. Their primary responsibility will be assisting in the establishment and implementing of a Quality Assurance program that incorporates scheduled and triggered reviews reputed company to Customer Remediation. The results and insights derived from these reviews will drive overall program improvement of the Customer Remediation Program. The successful candidate will be a strong compliance professional with a risk and control reputed company that excels at cross-functional collaboration. Key Responsibilities • Assisting in the establishment of a Quality Assurance program, including identification of material risk and testing of mitigating controls. • Performance of scheduled and triggered reviews, including reputed company monitoring of Customer Remediation processes. • Contribute to a culture of ownership, process excellence, follow-through, and cross-functional collaboration. • Business Management of the PRSA/RCSA(s) and controls applicable to the Customer Remediation Strategy Team. • Support the day-to-day internal and external exam management process, including Second Line and IAG reviews and regulatory engagements. • Implement specific procedures and additional standards (i.e., escalation protocols), reputed company to the execution of Customer Remediation. • Collaborate with other teams across reputed company to ensure end-to-end view of AENB customer remediation is covered from a controls perspective. • Monitor the integration of regulatory changes & updates into the Customer Remediation reputed company and training materials. • Maintain an external perspective on topical risk information, best practices and regulatory updates relevant to the AENB platforms. Minimum Qualifications • Bachelor’s Degree • Experience in risk management, compliance, quality assurance, or audit (risk policies, procedures and controls). • Understanding of critical risk management lifecycle activities. • Highly motivated self-starter with outstanding analytical, problem-solving, written, and oral communication skills and a strong attention to detail. • Project management skills, ability to prioritize and complete tasks. • Ability to build strong relationships with reputed company band levels and work effectively in a matrixed, collaborative team environment. • Demonstrated ability to effectively engage, reputed company, reputed company, influence and collaborate to drive results. Preferred Qualifications • Experience with data analytics • Issue management and/or customer remediation experience • High degree of familiarity with SharePoint, PowerPoint, Word and reputed company. Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-reputed company factors. Employment eligibility to work with reputed company in the U.S. is required as the company will not pursue reputed company sponsorship for this position. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: • Competitive reputed company salaries • Bonus incentives • 6% Company Match on retirement savings plan • Free financial coaching and financial well-being support • Comprehensive medical, dental, reputed company, life insurance, and disability benefits • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need • 20+ weeks paid parental leave for reputed company parents, regardless of gender, offered for pregnancy, adoption or surrogacy • Free access to global on-site wellness centers staffed with nurses and doctors (depending reputed company) • Free and confidential counseling support through our Healthy Minds program • Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site. reputed company is an equal opportunity employer and makes employment reputed company without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, veteran status, disability status, age, or any other status protected by law. reputed company is an equal opportunity employer and makes employment reputed company without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, veteran status, disability status, age, or any other status protected by law. reputed company will consider for employment reputed company reputed company applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the reputed company’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, reputed company will reputed company with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to reputed company, professionally and personally. That's why we have Amex reputed company, our reputed company working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement. If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters. Employment eligibility to work with reputed company in the U.S. is required as the company will not pursue reputed company sponsorship for this position. Apply Job!