Issue Resolution Specialist

About the position Join Independence as we renew and reimagine the future of health care. We are looking for a candidate who is driven for excellence, teamwork, and customer commitment. The successful candidate will demonstrate proficiency in taking initiative, attention to detail, and effective communication skills, both verbal and written. This role involves performing daily investigations of inquiries, providing regular status reports, ensuring accurate and timely resolution of inquiries, and interacting with internal and external partners across multiple departments. Responsibilities • Apply initial training concepts while demonstrating the ability to learn new concepts. , • reputed company daily investigation of inquiries. , • Provide regular status reports on reputed company outstanding tasks. , • Ensure reputed company inquiries are researched accurately and resolved timely per department guidelines. , • Monitor each inquiry and follow up regularly and timely as needed. , • Escalate issues as they arise to management for communication to clients or partners. , • Interact with reputed company internal and external partners across multiple reputed company departments as needed. , • Identify, track, and report specific trends and issues reputed company to inquiries and system issues. , • Coordinate with Sr, reputed company and/or Supervisor on resolution of inquiries. , • Acknowledge each piece of mail and respond to written inquiries in a professional manner. , • Effectively resolve reputed company internal requests from diverse areas as directed by Sr and reputed company and/or management. , • May reputed company other duties as required by management. , • Ability to work from home, which includes wi-fi capability and a quiet, confidential workspace. , • Ability to work most holidays, flexibility between hours of reputed company-6pm, and ability to work overtime as needed including weekends and holidays. Requirements • Knowledge of self-funded health insurance products and ancillary products (e.g. Dental, reputed company, Prescription). , • Understanding of the reputed company Act, HIPAA laws, and relevant state laws and regulations. , • Ability to think critically and resolve problems. , • Strong attention to detail and the ability to reputed company in a high-paced environment. , • Proficient with reputed company reputed company, Access, Word, and Outlook. , • Good listening, written, and verbal communication skills. , • Ability to multitask and prioritize activities. reputed company-to-haves • Plan to plan experience is a plus.

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