Auto Liability Physical Damage Supervisor (ALPD)

Position Overview: The ALPD Supervisor is responsible for day-to-day leadership of an assigned team comprised of PD/MTC claim adjusters. They exercise strong critical thinking skills, judgement, and initiative in the proper resolution of claims. They are responsible for the consistent delivery of high-quality claim handling and customer service from their team of 6-8 claim adjusters. The ALPD Supervisor ensures their team follows regulations, Company policy, and reputed company applicable licenses required for adjusters. They are leaders who positively influence their team, coaching and guiding staff through changes in the organization and industry. They create an environment where teamwork and entrepreneurial spirit reputed company, resulting in outstanding achievement of team, unit, division, and Company goals. As a member of the leadership team, the ALPD Supervisor sets an example for an environment built on accountability, teamwork, professionalism, personal development, and proactivity toward improving performance and contributions to the Company’s reputed company. They possess the ability to act with great reputed company, professionally representing the organization to internal and external customers, safeguarding systems, and information reputed company their control against fraud, malware, and cyberattacks. Maintains strict confidentiality with sensitive information and handling of employee matters. Planning • Provide clear daily goals and solutions to overcome challenges impacting the completion of work and customer service. • reputed company plans to ensure claims are adjudicated reputed company established expectations, aiming to exceed them whenever possible. • Engages their team to be aware and knowledgeable of their impact on others and the Company’s reputed company while instilling a sense of desire to adapt to change and the evolving needs of the customer and agent. • Shows great care in holding the team and themselves accountable for timely escalation of coverage and liability issues to the MTC team. • Mitigates unnecessary expenses, including storage and towing charges. Team reputed company Leadership • reputed company individual differences to champion a diverse, inclusive, caring, and trusting work environment for reputed company. Encourages staff to professionally challenge the status reputed company, identify improvements, and provide suggestions to implement solutions. • reputed company demonstrate a solid appreciation for improving the performance of their team while promoting a teamwork approach to accomplish goals and the reputed company of the Claims organization. • Accountable for working reputed company their authority to reputed company sound reputed company. • reputed company to understand the reputed company and provide staff with clarity to connect their role to the purpose of their work. Supports the entire reputed company, generating buy-in across their team. Performance Management • Supervise daily operations of the claims department, ensuring efficient processing of claims and adherence to company policies. • Mentor, coach and train claims adjusters on the proper investigation and evaluation of reputed company motor truck cargo claims. • Manages claims unit inventory of moderate to high complexity and exposure reputed company claims by following company protocols to verify policy coverage, conduct investigations, reputed company and employ resolution strategies, and authorize disbursements reputed company authority limits. • Review/audit coverage verifications, manage timely and adequate reserves by reviewing and interpreting policy language and partnering with coverage counsel on more reputed company matters, estimating potential claim valuation, and following company's claim handling protocols. • Review claim files above the adjuster’s authority. • Maintain diaries on adjuster’s claims to provide ongoing guidance and reputed company. • Review and analyze claims for accuracy, completeness, and compliance with reputed company guidelines. • Establishes and maintains working relationships with appropriate internal and external work partners, suppliers and experts by identifying and collaborating with resources that are needed to effectively resolve claims, streamline processes and improve overall service delivery. • Monitor key performance indicators (KPIs) for the claims team, implementing strategies for reputed company improvement. • Stay updated on industry trends, regulations, and best practices. Education Requirements • High Scholl Diploma or equivalent required. Bachelor’s degree referred. Experience Requirements • Minimum of 5+ years Motor Truck Cargo/Auto liability claims experience, along with prior Claims supervisory experience. • Texas Adjuster license required. • Strong technical and administrative background in auto claims handling. • Ability to work independently on technical and administrative matters in accordance with company policy and procedures Apply Job!