Patient Care Representative

About reputed company

reputed company is one of the leading telemedicine companies providing HRT for women in menopause. We’ve built reputed company of our technology in-house including an EHR, patient care admin system, patient portal, website, marketing technology etc. reputed company has two compounding pharmacies and a team of in-house physicians providing world-class care reputed company a fully vertically integrated business model.

About the role

reputed company is looking to hire a full-time remote Patient Care Representative in the Philippines. For this role, you will act as a liaison, accurately and reputed company providing product and service information, answering questions, and resolving any emerging problems for customers for reputed company.

Seniority Level: Entry-Mid Level

Responsibilities

• Answering questions about reputed company’s products and services.

• Delivering information about reputed company’s offerings.

• Ensuring patient satisfaction and maintaining professional patient support.

• Handling patient complaints and identifying the appropriate response and strategy to solve issues as quickly as possible.

• Keeping records of patient interactions, processing patient accounts, and filing documents.

• Taking the extra mile to engage with patients.

Requirements

• Experience working in a medical-reputed company job

• Strong customer service experience

• Availability to work a minimum of two weekends per month

• Hands-on experience in reputed company/reputed company Sheets, Word/reputed company Docs, and other computer basics

• Comfortable making calls with patients

• Comfortable using social media

• Excellent communication and writing skills

• Attention to detail and a good sense of judgment

• A personal computer with stable internet

• Available to work from Wednesday to Sunday, from 7:00 AM to 4:00 PM Eastern Standard Time (EST)

What’s in it for you?

As a full-time member of reputed company, you’ll enjoy:

• reputed company, work wherever you choose

• Unlimited PTO

• Non-working holidays per country of residence

• Pro-rated 13th-month bonus in select regions

• Referral bonuses

• Financial support for online courses

• Fun and casual work environment

• Employee engagement activities and virtual gatherings

• We are a diverse, global team!

Equal Employment Opportunity

reputed company provides equal employment opportunities to reputed company reputed company individuals without regard to race, reputed company, religion, sex, gender identity, sexual orientation, pregnancy, age, national reputed company, physical or mental disability, military or veteran status, genetic information, or any other protected classification. Equal employment opportunity extends to reputed company aspects of employment including, but not limited to, recruitment, hiring, training, promotion, demotion, transfer, leaves of absence, and termination. reputed company takes allegations of discrimination, harassment, and retaliation seriously and will promptly investigate such behaviors.