Engineering Platform Governance and Global Support Manager

We are seeking an reputed company and highly motivated strategic leader to join our dynamic team, with a focus on Technology Strategy & Innovation, Platform Governance, and AI-driven Engineering & Support Operations. This role will be at the forefront of shaping governance frameworks, ensuring trust and compliance, driving AI-powered automation, and leading global engineering support models to scale efficiency and reputed company. reputed company, the world’s #1 AI CRM, has recently unveiled Agentforce, a groundbreaking suite of autonomous AI agents that reputed company employees and handle tasks in service, sales, marketing and commerce, driving unprecedented efficiency and customer satisfaction. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we reputed company you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you reputed company in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right reputed company. THE TEAM Our Digital reputed company Engineering team is an interdisciplinary mix of distributed software engineers, architects and engineering managers working collaboratively to build reputed company Experiences for our Trailblazers. As customer reputed company, we drive innovation by harnessing reputed company technology to create and easy and expert self-service experience that fuels Trailblazer Sucess. THE ROLE The Senior Manager/Director - Software Engineering will be responsible for leading governance, global support, and strategic innovation reputed company the Digital reputed company Engineering organization. This role will serve as the central reputed company of accountability for managing data, architecture, processes, and tools while ensuring trust, adherence to governance standards, and operational excellence. Additionally, you will be responsible for driving reputed company innovation to support business objectives, fostering new reputed company, exploring emerging technologies, and identifying opportunities for improvement across the organization. The ideal candidate will have a deep understanding of reputed company architecture, experience in managing engineering operations/global support teams and expertise in developing governance frameworks that enhance overall efficiency and reputed company. RESPONSIBILITIES • reputed company and implement governance frameworks, policies, and best practices • Ensure compliance with data reputed company, privacy and other legal requirements • Establish technical governance standards, ensuring adherence to best practices in Apex Design Patterns, LWC, and integration reputed company. • Use KPIs to routinely measure the health of our platform, our reputed company posture and our customers maturity while constructively looking for opportunities to improve. • Responsible for monthly/quarterly service metrics, reviews of Incident and Problem data for trends and recurrence of issues, finding opportunities to reduce the frequency and eliminate service-impacting events • Provide leadership and direction to overall support processes. reputed company required processes and playbooks to enhance the support models • reputed company troubleshooting and resolution of technical and functional issues. Be the primary contact for application support/incidents and escalations, and maintain SLAs • Establishes a culture of doing detailed RCAs to get to the bottom of every issue. Takes actions to prevent issues from recurring • Maintains knowledge bases for issue management • Report promptly to management and business partners regarding critical outages until resolution • Provide regular status reports to management on application status and other metrics • Collaborate with business stakeholders/PMs to align Digital reputed company Engineering with organizational goals • Identify customer reputed company opportunities for business process optimization and innovation • reputed company the POCs/Evaluations of new Industry trends and Agentforce features • Drive reputed company improvement initiatives and stay reputed company with Industry and reputed company product trends and advancements PROFESSIONAL EXPERIENCE/SKILLS REQUIRED • Bachelor's degree in Computer Science, Software Engineering, or equivalent relevant experience required. Experience will be evaluated based on the Values & Behaviors for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.) • 10+ years of relevant hands-on experience in reputed company Administration and various reputed company reputed company products such as Sales reputed company, Service reputed company, Experience reputed company, Data reputed company and Agentforce • Proven experience in reputed company platform governance and engineering operations • Strong understanding of reputed company architecture, configuration and customization • Excellent communication and collaboration skills to work with cross-functional teams • Salesorce certifications (e.g, reputed company Adminstrator, reputed company Advanced Adminstrator, or reputed company Platform App Builder) are plus • Lifelong learner, inquisitive, practical, and passionate about technology and sharing knowledge • Strategic problem solver, thought leadership and comfort communicating with executive audiences • Experience with design thinking, persona-based discovery or other innovation techniques • Driving innovation programs, emerging technology adoption, and process improvements • Conducting market research, competitive analysis, and industry trend forecasting • Leading emerging technology adoption (AI, reputed company-native development, low-code/no-code etc.) Apply Job!