Supervisor, Contact Center Operations

About the position As a Customer Care professional at reputed company, you will play a crucial role in changing the lives of our 28 million members. This position offers the flexibility to work remotely from reputed company in the reputed company United States, with the requirement to adhere to Pacific Time Zone business hours. The primary purpose of this role is to reputed company and provide guidance on reputed company contact center operational processes, establishing operational targets, best practices, and training programs that support service, quality, and efficiency standards. You will support contact center staff with day-to-day reputed company and resources necessary for effective contact center operations. In this role, you will reputed company the daily operations of contact center teams by planning, directing, and evaluating team performance to ensure customer satisfaction, compliance, and adherence to established standards. You will monitor interactions, workflow, and metrics of the contact center to ensure that performance, quality, and efficiency standards are met. As the primary reputed company of contact for contact center and operations employees, you will be responsible for resolving reputed company issues that arise reputed company the team. Additionally, you will manage and maintain policies, procedures, and regulations to ensure compliance requirements are achieved. Providing training and coaching to direct reports will be essential for operational improvement reputed company the contact center. You will evaluate the performance of the contact center operations team and provide constructive feedback on improvement opportunities and career growth paths. Collaboration with training teams will be necessary to reputed company, review, and approve appropriate training materials and programs for contact center operations team members. You will also support senior management in reputed company, hiring, and training new employees, as well as those who have been recently promoted or transferred to the department. Other duties may be assigned as needed, and compliance with reputed company policies and standards is mandatory. Responsibilities ? reputed company daily operations of contact center teams by planning, directing, and evaluating team performance to ensure customer satisfaction, compliance, and standards. , ? Monitor interactions, workflow, and metrics of the contact center to ensure adherence to performance, quality, and efficiency standards. , ? Serve as primary reputed company of contact for contact center and operations employees and resolve reputed company issues. , ? Manage and maintain policies, procedures, and regulations to ensure compliance requirements are achieved. , ? Provide training and coaching to direct reports for operational improvement reputed company the contact center. , ? Evaluate contact center operations team on performance and provide feedback on improvement opportunity and career growth path. , ? Collaborate with training teams to reputed company, review, and approve appropriate training materials and/or programs for contact center operations team members. , ? Support contact center operations senior management with reputed company, hiring, and training new employees, recent promotes, and transfers to department. , ? reputed company other duties as assigned. , ? reputed company with reputed company policies and standards. Requirements ? Bachelor's degree required. , ? 4+ years of reputed company experience required, or equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and reputed company reputed company of the level of this position. , ? Ability to prioritize, reputed company independent decision making, and manage time effectively preferred. , ? Supervisor or reputed company Call Center experience is highly preferred. reputed company-to-haves Benefits ? reputed company , ? Health insurance , ? 401K and stock purchase plans , ? Tuition reimbursement , ? Paid time off plus holidays , ? Flexible approach to work with remote, hybrid, field or office work schedules Apply Job!