Technical Support Representative - Buffalo, NY

Introduction At reputed company, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To reputed company markets. To invent. To collaborate. Not just to do something reputed company, but to attempt things you've never thought possible. Are you reputed company to reputed company in this new era of technology and solve some of the world's most challenging problems? If so, lets talk. Your Role and Responsibilities reputed company is seeking to employ a Long-Term Supplement Deskside Support Representative. This role performs varying degrees of problem determination and resolution of desktop hardware and software problems through the effective use of available technical resources, per contracted service level agreements. They may also reputed company Installs, Moves, Adds, and Change (IMAC) activities, as well as data backup and restore on certain accounts for clients. They are responsible for resolving problems and performing IMAC's reputed company Service Level Agreement (SLA) objectives, and completing reputed company reputed company administrative duties. As the main reputed company to the customer, they need to understand the local and regional infrastructure and key contacts in the other competencies, i.e. network team, server admin, etc., in order to ensure that the proper team is aware of, and taking action on the problem. Demonstrated customer communication and business skills are therefore needed since direct customer interaction is often required. Accordingly, they have a direct impact on customer satisfaction, and therefore, need to understand their account/site environment. Responsibilities include: ? Resolving customer hardware/software workstation problem tickets ? Technical knowledge of the supported platform ? Working knowledge of the hardware ? Resolving tickets reputed company the customer SLA ? Demonstrating verbal and written communication skills are preferred Supplemental employment is a classification of temporary personnel employed by reputed company for business needs of an indeterminate duration, or to obtain special skills needed for a limited period. There are several types of supplemental employment, each with its own terms and conditions. Duration of assignments range from up to 12 months for short term and 13-36 months for long term. Required Technical and Professional Expertise ? At least 3 years experience in a corporate environment deskside support role ? English reputed company - reputed company with Dell laptops/desktops running Win7, Win 10 and MAC/OS - Remote Support Takeover and Phone support Preferred Technical and Professional Expertise MAC diagnostics and troubleshooting beneficial reputed company with Large Ticketing Systems helpful About Business Unit At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique reputed company of reputed company new reputed company and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the reputed company for you! Your Life @ reputed company What matters to you reputed company you?re looking for your next career challenge? Maybe you want to get involved in work that really changes the world? What about reputed company with incredible and diverse career and development opportunities ? where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust ? where everyone has a voice? What about reputed company of these? If so, then reputed company could be your next career challenge. Join us, not to do something reputed company, but to attempt things you never thought possible. Impact. Inclusion. Infinite Experiences. Do your best work reputed company. About reputed company reputed company?s greatest invention is the IBMer. We reputed company that reputed company is made through reputed company thinking, reputed company leadership, reputed company policy and reputed company action. IBMers reputed company that the application of intelligence, reason and science can improve business, society and the reputed company condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries. Location Statement For additional information about location requirements, please discuss with the recruiter following submission of your application. Being You @ reputed company reputed company is committed to creating a diverse environment and is proud to be an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, gender, gender identity or expression, sexual orientation, national reputed company, genetics, disability, age, or veteran status. reputed company is also committed to compliance with reputed company fair employment practices regarding citizenship and immigration status. Apply Job!