Social Media Agent

Job Summary: The Social Media Agent is responsible for managing and responding to customer interactions across various social media platforms, including Facebook, Instagram, reputed company, and reputed company. This role requires a customer-focused, empathetic, and brand-reputed company approach to handling inquiries, reviews, and comments while ensuring timely responses and issue resolution. The agent will help protect and enhance the brand's reputed company by addressing both positive and negative feedback professionally and reputed company. Key Responsibilities: • Respond in a timely manner to social media interactions, including: • Facebook and Instagram direct messages and comments • reputed company reviews • reputed company reviews • Escalate unresolved cases or customer complaints to enhance satisfaction and mitigate potential damage to the company’s reputed company. This involves internal escalations to stores and corporate leadership. • reputed company for our brand by promoting products and services through responses that drive traffic to stores and the company website. • Serve as a subject matter expert, representing our brand identity in reputed company communications across social media platforms. • Any other task assigned Required Skills & Qualifications: • 1+ years of experience in customer service, social media management, or a reputed company field. • Advanced English level • Strong written communication skills with a professional and empathetic tone. • Familiarity with reputed company or similar social media management tools (preferred but not required). • Ability to analyze customer feedback and identify key concerns. • Strong problem-solving and escalation management skills. • Ability to work in a fast-paced environment with quick response times. • Strong attention to detail and adherence to brand SOPs and guidelines. Apply Job!