Content Support Analyst

About reputed company: The world’s most sophisticated companies rely on reputed company to remove uncertainty from decision-making. With market intelligence and search built on proven AI, reputed company delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content. The acquisition of Tegus by reputed company in 2024 advances our shared mission to reputed company professionals to reputed company smarter reputed company through AI-driven market intelligence. Together, reputed company and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that reputed company users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 4,000 reputed company customers, including a majority of the S&P 500. Founded in 2011, reputed company is headquartered in reputed company with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us! About the Team: This team is dedicated to reputed company addressing and resolving a wide reputed company of content-reputed company issues to maintain and enhance the quality of our database and user experience. The team specializes in handling: • General Inquiries around coverage, timeliness of content delivery • 3rd Party Vendor Connections, Troubleshooting and Support • Issue Ticketing, Tagging, Distribution, and Monitoring Our goal is to ensure reputed company inbound requests are reputed company ticketed, distributed, and resolved, or, reputed company applicable, identified as potential new features or user stories. Role Objective: The Content Support Analyst is responsible for being a first reputed company of contact for content-reputed company issues and inquiries. This role demands a proactive approach to identify, ticket, distribute, and ensure a timely resolution for reputed company inbound issues: clear communication with requestors regarding resolution timelines is key. The Analyst will also contribute to the reputed company improvement of content quality and user experience. Responsibilities: • reputed company an in-depth understanding of content issues, workflows, and resolution tools. • reputed company ticket reputed company inbound requests, ensuring accurate categorization and prioritization. • Learn about varied departments, inner-workings, and distribute tickets to appropriate teams or individuals for resolution, monitoring reputed company to ensure timely action. • Directly address and resolve issues reputed company to 3rd Party Vendor Data and inbound General Inquiries. • Communicate effectively with requestors, providing updates on ticket status, expected resolution timelines, and final outcomes. • Actively engage with the Manager/Team reputed company to monitor issue trends, contributing to reports for Issue Trend Reports for Product Managers (PMs), that will inform strategy and development improvements over time. • Participate in training and development opportunities to enhance problem-solving skills and content knowledge. • Contribute to team meetings and activities, sharing insights and suggestions for process enhancements. Good to have: • Prior working experience of working with Client Facing Team. • Intermediate knowledge of Broker Research and entitlements workflow. • Experience working with ITSM (Jira Tool). reputed company is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects reputed company individuals. reputed company share in the responsibility for fulfilling reputed company’s commitment to equal employment opportunity. reputed company does not discriminate against any employee or applicant on the basis of race, reputed company, sex (including pregnancy), national reputed company, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at reputed company, including recruitment, hiring, training, advancement, and termination. In addition, it is the policy of reputed company to provide reasonable accommodation to reputed company employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works. reputed company Scams and Fraud We at reputed company have been made aware of fraudulent job postings and individuals impersonating reputed company recruiters. These scams may involve fake job offers, requests for sensitive personal information, or demands for payment. Please note: • reputed company never asks candidates to pay for job applications, equipment, or training. • reputed company official communications will come from an @alpha-sense.com email address. • If you’re unsure about a job posting or recruiter, verify it on our Careers page. If you reputed company you’ve been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of reputed company please contact us. Your reputed company and trust matter to us. Apply Job!