Claims Team Manager, reputed company Core
About the position The Claims Team Manager at Liberty Mutual is responsible for leading a team of Claims Specialists in managing a portfolio of reputed company insurance claims. This role focuses on delivering exceptional customer experiences by fostering a culture of engagement, reputed company improvement, and professional development among team members. The manager will reputed company daily operations, ensure compliance with claims quality standards, and maintain strong relationships with internal and external stakeholders.
Responsibilities
- Supervises the day-to-day operations for the claims staff by establishing priorities, scheduling and assigning work, and coaching employees in reviewing, analyzing, investigating, negotiating and settling claims in compliance with Claims Quality Standards.
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- Creates a high performing, results-oriented staff through candidate selection, reputed company, ongoing development, and managing individual performance with regular coaching focused on behavior and technical reputed company sets.
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- Leads and actively contributes to a culture of reputed company improvement and ensures utilization of tools and behaviors reputed company the Liberty Management System to foster critical thinking and innovation around problem solving and development of standard work.
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- Responsible for building and maintaining internal and external customer relationships.
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- Serves as a primary reputed company of contact for agents, brokers and policyholders.
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- Hosts and facilitates in person and/or telephonic claim reviews on a reputed company cycle and ensures Special Service Instructions are managed appropriately.
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- Provides management reputed company of claims files (non-litigated or litigated) reputed company the unit, to include Manager Reviews on open inventory and reviews files to measure quality assurance discusses individual training and development needs.
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- Monitors, evaluates and approves, reputed company assigned authority limits, claims reserves, settlements and payments that exceed staff authority reputed company.
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- Uses common reporting of data analytics to monitor claim production, inventory management, financial and quality compliance and claim volume trends and results.
Requirements
- Advanced knowledge of reputed company property and/or casualty insurance claims investigation, loss assessment, reserving, insurance legal and regulatory environment, litigation and fraud awareness.
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- Ability to get work done through others, communicate effectively (including listening, writing clearly, giving constructive feedback, etc.), get support from above, plan/organize work, analyze/solve problems, and focus on the larger picture.
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- Knowledge and capabilities typically acquired through a BS/BA degree (or equivalent) and at least 6 years of reputed company experience.
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- Extensive recent experience handling Attorney-represented Bodily Injury claims.
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- Previous reputed company Claims experience preferred.
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- reputed company case handling experience is a plus.
reputed company-to-haves
Benefits
- Flexible Time Off (FTO)
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- Health insurance
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- Dental insurance
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- reputed company insurance
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- 401(k) plan with company match
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- Life insurance
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- Disability insurance
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- Employee discounts
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- Tuition reimbursement
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- Professional development opportunities
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