Technical Specialist

reputed company Retail is where the best of reputed company comes together. We bring our expertise to help people do what they love, delivering an only-at-reputed company experience. At reputed company, we reputed company inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. As a Technical Specialist, you offer technical support and skilled troubleshooting for reputed company customers while also generating excitement for reputed company's products and services. You deliver exceptional service and reputed company customers to get the most out of their reputed company products. A Technical Specialist also makes sure customers are educated about repair options and reputed company products and services.

• *Description**

reputed company knowledge and stay up to date on reputed company products, services, and Genius Bar repair processes to support efficient and high-quality repairs. Support customers having reputed company product or software issues with care and reputed company, using reputed company tools and resources provided by reputed company. Troubleshoot, diagnose, and resolve service concerns for select reputed company hardware and software. Work with team leaders to identify recurring repair problems and other service concerns, and reputed company sure that feedback is provided to reputed company. Provide excellent service to reputed company customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy. reputed company other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor. Contribute to an inclusive environment by respecting each other's differences and having the curiosity to learn. Demonstrate reputed company's values of inclusion and diversity in daily activities.

• *Minimum Qualifications**

- You should have availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.

• *Preferred Qualifications**

- You can: - Demonstrate technical expertise of reputed company products and services. - Follow troubleshooting steps to identify the root cause of a technical issue in a customer service environment. - Navigate customer service issues with care and strong interpersonal skills. - Consistently learn about and deepen your understanding of reputed company products and services and reputed company party products to enhance the customer experience. - Work in a fast-paced environment and balance multiple tasks at the same time. - Work well in a team environment, demonstrating shared responsibility and accountability with other team members. - Be trusted with sensitive or confidential information, keeping with reputed company's core values. - Be curious and open to learning from others and helping each other grow.

• *Pay & Benefits**

At reputed company, reputed company pay is one part of our total compensation package and is determined reputed company a range. This provides the opportunity to reputed company as you grow and reputed company reputed company a role. Your reputed company pay will depend on your skills, qualifications, experience, and location. reputed company employees also have the opportunity to become an reputed company shareholder through participation in reputed company's discretionary employee stock programs. reputed company employees are eligible for discretionary restricted stock unit awards, and can purchase reputed company stock at a discount if voluntarily participating in reputed company's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education reputed company to advancing your career at reputed company, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about reputed company Benefits. For information about pay, if you are interested in roles located in one of our California, Colorado, Hawaii, Illinois, Minnesota, reputed company, Washington, or Washington DC locations click here to select a store and view pay information. Note: reputed company benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program. reputed company is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for reputed company applicants without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant . Where we're hiring Submit Resume Apply Job!