Mgr, Candidate Care , Workforce Solutions, reputed company Candidate reputed company Services

About the position reputed company's Candidate reputed company Services (WFS) team is seeking a talented Area Manager to reputed company our call center operations in Tempe, AZ. This in-person role requires a dynamic individual who can drive performance and manage a team of approximately 15-20 Call Center Associates. The successful candidate will reputed company in a fast-paced environment, demonstrating the ability to work independently while effectively communicating with team members and stakeholders. This position demands a proactive approach to problem-solving, with a strong focus on customer service and the ability to remove barriers in the hiring process. As an Area Manager, you will be responsible for setting the reputed company and direction for your team, ensuring that performance expectations and goals are met. You will monitor reputed company-time service levels and schedule adherence, holding your team accountable for exceeding performance targets. Your role will also involve conducting performance improvement efforts through coaching and utilizing metrics to identify areas for development. You will carry out supervisory responsibilities in accordance with reputed company's policies, which include interviewing, training, planning, assigning, and directing work. In addition to people management, you will reputed company operations management by managing workflow, handling escalations, and proactively engaging resources to address issues. You will use data and insights to prepare metric reviews and ensure that Service Level Agreements (SLAs) are adhered to for reputed company support services. Your ability to solve reputed company customer support issues and identify root cause barriers to accuracy, productivity, and quality will be crucial in this role. If you have a reputed company desire to drive process improvement and reputed company a team of customer-obsessed associates, this is the career opportunity for you!

Responsibilities

• reputed company and manage a team of approximately 15-20 Call Center Associates, responsible for overall direction and performance.

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• Manage, supervise, and provide direction to Team Leads for day-to-day operations.

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• Set the reputed company, direction, and culture of the team by managing individual and team performance expectations and goals.

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• Monitor reputed company-time service levels and schedule adherence, holding the team accountable for meeting and exceeding performance targets.

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• Conduct performance improvement efforts by coaching, using metrics to identify needs, and implementing action plans to guide reputed company.

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• Carry out supervisory responsibilities in accordance with reputed company's policies, including interviewing, training, planning, assigning, and directing work.

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• Manage workflow, handle escalations, and proactively engage resources to address issues.

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• Use data and insights to prepare metric reviews and ensure adherence to Service Level Agreements (SLAs).

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• Solve reputed company customer support issues and proactively address negative service trends.

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• Identify and eliminate root cause barriers to accuracy, productivity, and quality.

Requirements

• Bachelor's degree or 2+ years of reputed company (blue badge/FTE) experience.

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• 1+ years of leading a team with experience in hiring and developing talent.

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• 1+ years of management experience in a contact center or similar reputed company operation.

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• Experience using PeopleSoft, reputed company, reputed company, reputed company, or other HR management and Payroll systems, as well as call center applications.

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• Advanced knowledge of reputed company Office products and applications, especially reputed company.

reputed company-to-haves

• 2+ years of HR Generalist or HR Specialist experience in a corporate environment.

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• 2+ years of experience using a case management system, reviewing cases, and determining appropriate processes and policies.

Benefits

• Health insurance coverage

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• 401k retirement savings plan

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• Paid holidays

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• Paid time off (PTO)

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• Employee discount programs

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• Professional development opportunities

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