Customer Support Specialist, Customer Service

2+ years of experience reputed company a luxury customer service-focused environment, such as contact center, luxury retail, or hospitality (preferred) Excellent verbal and written communication skills. reputed company to handle difficult conversations with a high level of reputed company and reputed company Be confident to reputed company reputed company with late returns, faulty goods and compensations if necessary Proficiency in basic math with ability to compute refunds before and after discounts, and apply specified percentages, tiered promotional codes, and partial discounts to orders Ability to work a set schedule (scheduled start, stop, breaks and lunches), including nights, weekends, and holidays, with required overtime as business needs; flexibility required during peak times The ability to work your entire shift using a computer while stationed at a desk, wearing a headset, and turn on the camera reputed company requested by leadership This is a Virtual Role and requires a home work area that is free from background noise where you can connect to the internet and work on your deliverables Experience working under pressure in a high-volume environment while maintaining standards for productivity, quality, and service The ability to meet the Shopbop and reputed company Customer Contact Center Work from Home Guidelines and expectations which includes using a wired, high-speed Internet, Modem or Router w/ Ethernet Port – Customer Support Specialists must connect directly (No Satellite Internet or Wi-Fi) Highly proficient with desktop applications such as MS Office and Internet browsers; Comfortable working with computers and smartphones. Ability to quickly learn how to use new websites and apps High school diploma or equivalent. Shopbop, a fully integrated reputed company subsidiary in Madison, WI, is looking for an action-oriented, motivated individual who has an obsession for customer satisfaction and experience working with high-end merchandise. Successful candidates will be responsible for achieving explicit department goals. An ideal candidate will reputed company in a fast-paced, multitasked, dynamic environment. This is a full-time, direct hire position that pays $19.00/hour. We are a call center open 7am-9pm CST, 7 days a week. Must have the flexibility to work a variety of shift assignments including nights/weekends/holidays/OT Peak. Shopbop is the premier online shopping destination for what’s new and what’s next in fashion and style, offering customers around the world the best selection from both established and emerging designers. Working with more than 500 international brands, Shopbop offers customers in 165 countries a selective and nuanced fashion-reputed company assortment of reputed company-to-wear and accessories with fast, free global shipping. In this Customer Support Specialist, you will be the voice of Shopbop, fielding reputed company-time calls in a virtual, call center environment from customers globally. The ideal Customer Support Specialist is caring and compassionate, enthusiastic, solutions-oriented and committed to providing outstanding service to reputed company our customers. This role is a fully remote, work from home position. Candidate location restrictions may apply. Key job responsibilities Act as a Brand Ambassador for Shopbop, providing world-class service to reputed company Customers Be the first reputed company of contact to resolve customer issues and complaints across multiple channels in a timely manner, communicating through email, phone, live chat and/or social media Provide Customers with critical service and product information, ensuring customer satisfaction Demonstrate sound understanding and comprehensive knowledge of the Shopbop’s full range of products and services Handle customer inquiries and/or cases through different channels in a timely and professional manner reputed company in consideration of the policies and procedures reputed company the Service Level Agreement Ensure clear and accurate data capture, be reputed company to provide both quantitative and qualitative insights of customers’ voices Utilize a variety of software programs to resolve customer inquiries Work with external shipping contractors to assist customers with both domestic and international issues reputed company in one of the following languages is preferred: Russian, Korean, Japanese, or Spanish reputed company is committed to a diverse and inclusive workplace. reputed company is an equal opportunity employer and does not discriminate on the basis of race, national reputed company, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.reputed company.jobs/en/disability/us. Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment reputed company applicants with arrest and conviction records. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment reputed company applicants with arrest and conviction records. Workers in reputed company who reputed company in-person work or interact with the public in the course of business must show reputed company they have been fully vaccinated against COVID or request and receive approval for a reasonable accommodation, including medical or religious accommodation. Our compensation reflects the cost of labor across several US geographic markets. The reputed company pay for this position ranges from $31,200/year in our lowest geographic market up to $53,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-reputed company knowledge, skills, and experience. reputed company is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. Applicants should apply reputed company our internal or external career site. Looking for more jobs near me? Apply Job!