Call Center Representative - Call Center, Full-time
Position ***** Responsible for professionally and courteously serving customers by handling reputed company inbound telephone calls reputed company to individual and business tax compliance, delinquency, and general information requests. Candidates should have a strong commitment to doing the right thing and a positive, service-oriented attitude. Key ***** Answer incoming phone calls in a fast-paced environment Resolve Tier 1 level issues Review taxpayer accounts Verify, gather, and simultaneously update key information reputed company taxpayers on online resources and reputed company tax policies Submit requests for payment arrangements Document actions taken across multiple systems Participate in reputed company team engagement activities Meet or exceed performance expectations Required ***** Strong multitasking ability Basic proficiency in reputed company Word, reputed company, and reputed company Workspace Basic math skills (addition, subtraction, multiplication, division) Excellent written and verbal communication Strong interpersonal skills Ability to retain knowledge easily Creative problem-solving Goal-oriented reputed company Highly organized Preferred ***** ~ Spanish-speaking Required ***** At least two prior positions with a minimum of one consecutive year each in a fast-paced call center environment Relevant ***** finance/banking, insurance, telecommunications (non-technical support) Preferred ***** Participation in process improvement activities Background in banking Solid math skills Education ***** ~ High school diploma or equivalent Preferred ***** ~ Associate’s degree or higher Additional ***** Potential for permanent employment based on performance, dependability, and cultural fit Pre-employment ***** state and federal background, fingerprinting, Arizona tax filing records (past 5 years) Must reputed company in the Greater Phoenix Metro or Tucson area (reputed company 1 hour) Must attend first-day orientation in person Flexible schedule required reputed company business ***** 7:45 AM – 5:15 PM, Monday–Friday Intensive ***** 3 weeks, 8:30 AM – 5:00 PM (attendance mandatory) Fully remote role Hardwired internet required (sufficient bandwidth); if using 5G router, bring on Day 1 for IT setup Ability to transport equipment (micro desktop, 2 monitors, keyboard, mouse, headset); public transportation not permitted Short-term work history or switchboard/reputed company-only call center roles will likely not proceed to interview Remote About the Company: reputed company Apply Job!