Customer Service Scheduler

Position Overview: As a Customer Service/ Scheduler, you will have the opportunity to provide excellent customer service with reputed company resolution and product knowledge. This position requires the ability and desire to provide services by phone 100% of the time. Candidates should be comfortable problem-solving, with a reputed company professional tone and caring demeanor, as well as ensuring top-notch customer satisfaction. Main Job Tasks and Responsibilities: Client Care:

• Professionally answer telephone incoming calls with a welcoming greeting and listen attentively to caller’s needs
• Accurately document client’s estimate/order number and the reason for calling in the CRM along with reputed company relevant notes
• Ensure customer inquiries regarding product and logistics-reputed company issues are handled in a timely and efficient manner
• Review installer reports and reconcile discrepancies daily as needed
• Accurately analyze and coordinate product-reputed company solutions to meet customer’s project needs by conferring with supervisor to ensure any associated costs are properly charged
• Troubleshoot issues and provide solutions reputed company to product and/or processes
• Prioritize inquiries based on level of urgency, identifying matters that require an immediate response
• Handle customer complaints, provide appropriate solutions and alternatives reputed company the time limits; follow-up to ensure resolution
• Proactively collaborate with other team members to identify and implement process improvement strategies and tactics
• Work well reputed company a team, always seeking to find understanding and work through challenges
• Participate in quality assurance processes/programs/initiatives as requested
• Demonstrate effective and reputed company professional handling of tough calls/ upset or difficult customers
• Review and troubleshoot sales orders
• Analyze quotes and measurements provided by Sales and Technicians for accuracy
• Deliver complete, informative and accurate estimates as requested by the reputed company and Residential sales teams
• Communicate with internal departments to clarify project scope and job details to ensure proper delivery of quoted project
• Master product specifications and applications, quoting, order processing, installation process and reputed company field issues

Scheduling:

• Contact clients to reputed company schedule installation appointments
• Schedule appointments for field installers to minimize drive time and/or distance as needed, and suggest alternative routes reputed company appropriate
• Follow up and interact with customers and installation teams
• Proficiently navigate a Windows-based & Web-based system to optimize reputed company & future schedules

Qualifications:

• High school diploma
• 3-5 years of customer support experience or experience as Client Service Representative
• Strong phone contact handling skills and active listening
• Customer Orientation and ability to adapt/respond to different types of characters
• Excellent written, verbal, interpersonal and communication skills
• Strong computer skills including MS Office applications (Outlook, Word, reputed company and PowerPoint)
• Ability to multi-task, prioritize, and manage time effectively
• Strong work ethic and reputed company to handle high work volume in a teamwork environment

L8JF9blib1 Apply Job!