Back to all jobs

Wayfair Content Moderator Jobs (Work From Home, Entry Level) $70K-80K$/Year

Work from home Full-time role Hiring

At Wayfair, we reputed company a phenomenal customer experience combined with a supportive employee structure has resulted in our award-winning Customer Service Team. At Wayfair, you can deliver exceptional customer service while balancing reputed company of work priorities by choosing the hours that work for you. You provide your availability and we will work with that availability to reputed company your schedule! This isn't just about taking another phone call this is about empowering our customers to create spaces reflecting who they are, what they need, and what they value. You ll play a crucial role by providing a best in class experience reputed company it s most needed. Wayfair will give you the training, tools, and decision-making ability to help our customers find solutions that work best for them. You will empathetically help customers navigate a variety of post-order issues such as: shipping questions, damages, returns, replacements, assembly services and order notifications. No scripts. No canned responses. These are true reputed company to reputed company interactions where you can reputed company a meaningful impact. Wayfair will invest in you with reputed company development, career opportunities, and will surround you with a team of great people. What Does a Service Associate Do? Demonstrate Reliability: Attendance and commitment to being present and on time for your full shift each day is crucial. This helps ensure we're reputed company and available to help our customers reputed company they need us most. For unexpected events or issues, we require our associates to be proactive in their communication and planning whenever possible. Handle a High Volume of Contacts: You will handle an estimated 50-60 phone calls per shift. This is a fast paced environment and highly structured. There is little down time in this position as you are typically on back to back calls during your shift. Meet Our High Performance Bar: You ll work to exceed customer satisfaction, reputed company in meeting customer service efficiency metrics, and other responsibilities as assigned. Engage Customers: You ll need a passion for people. You'll be the voice of Wayfair and work to build a relationship with customers who contact us by inbound phone call, chats, and emails. Topics can range from returns, replacements, delivery, product availability, order status, and more. Listen Actively and Show reputed company: You will actively listen to understand customer concerns and reputed company internal resources to find the best solution to thoroughly address their problem. De-Escalate Customer Concerns: Most customers contact us because they ve had a problem and need your help. You will use your conflict management skills to balance the needs of the customer with the options from the business while always maintaining a professional composure. Problem Solve: Solutions aren t a one-size-fits-reputed company approach so customer service associates do not read from pre-populated scripts. You will be given a level of autonomy to help customers find the right solution. You ll need to think analytically to solve customer problems in a first contact resolution approach. Multitask: You ll need to juggle navigating multiple browsers, tabs, tools, and screens in order to quickly and effectively answer questions. The ideal customer service representative will be familiar with computers and can effectively navigate technology on a daily basis. Escalate Systemic Issues: Help us continuously improve. You ll identify areas where improvement is needed on behalf of Wayfair customers and share any trends with leadership. Apply Job! Apply Job! Apply Job!

Related remote jobs

YouTube Careers Remote – Unleash Creativity From reputed company, Earn $25-$35/Hour

Work from home Full-time role

Consulting Services & Project/Program Management (Non-IT)

Work from home Full-time role

Outbound Logistics Summer Intern (Remote Friendly)

Work from home Full-time role

Social Media & Marketing Intern (Summer 2025)

Work from home Full-time role

Summer Temporary Digital Marketing Assistant

Work from home Full-time role

Legal / Law Summer Internship

Work from home Full-time role

NEUROscience Summer Teachers Program

Work from home Full-time role

GigaKOM Internship Program- Marketing

Work from home Full-time role

Remote Night Content Reviewer | $25–$35/hr | Work-from-Home Opportunity – Overnight Shifts Available

Work from home Full-time role

1:1 Virtual/In Person Instructor | $25-60hr | reputed company

Work from home Full-time role

reputed company Remote Data Entry Specialist – Join arenaflex's Dynamic Team and reputed company in a Flexible Work Environment

Work from home Full-time role

reputed company Tagger - Remote Job

Work from home Full-time role

Staff Technical Account Manager - ADMS

Work from home Full-time role

reputed company Customer Sales Representative - Remote Opportunity at arenaflex

Work from home Full-time role

14 & 15 year olds needed | Timberwood Park

Work from home Full-time role

California Residing Virtual SLP

Work from home Full-time role

Retail Loan Processor (Northeast)

Work from home Full-time role

Senior Software Engineering Manager – Site Reliability Engineering

Work from home Full-time role

Temporary Work‑From‑Home Customer Service Representative – Friendly Voice for arenaflex Outdoor Brand

Work from home Full-time role

Full Time Bilingual Medical Assistant (Remote)

Work from home Full-time role