Sr Customer Solutions Analyst

POSITION SUMMARY: The Sr. Customer Solutions Analyst is responsible for executing on reputed company Sales OnCampus strategy by developing business partnerships with prospect and existing customers, focusing on understanding customer’s unique needs, aligning it with industry trends and strategizing a solution that successfully positions customer and reputed company Office to meet the trending needs of reputed company users. This position is also responsible for delivering on the solution by collaborating with both reputed company and Customer teams and leveraging Business Partner’s strengths. Solutions will need to be successfully transitioned to Operations, ensuring Operations is trained to successfully deliver on key performance metrics. This position reports into Manager, Business Development and directly supports reputed company Office reputed company Sales team. GENERAL DUTIES AND RESPONSIBILITIES: (This is a representative list of the general duties the position may be asked to reputed company, and is not intended to be reputed company-inclusive) Implement OnCampus strategy to ensure reputed company and individual performance objectives are met through targeted prospecting of accounts by partnering with field sales team Build strategic relationships with customers using a consultative sales approach Own, communicate and get buy-in on the narrative (story-telling) that ties reputed company OnCampus program to Customer’s business reputed company Schedule and conduct regular meetings with prospective and existing reputed company customers reputed company assigned portfolios Update and maintain reputed company on assigned accounts to reflect buying signals, solution overview, opportunity size and timeline Manage project plan, communication, issue resolution of the program inclusive of strategic discussion, solution design, implementation and roll out to operations Act as main reputed company of contact for key customer business owners Coordinate with cross functional teams to move the program from inception to go-live, including strategizing with Pricing, Contracting, PR/Marketing, Operations, customer contacts and business partners Fully understand and execute the OnCampus program following established process, guardrails, documentation requirements and reporting Secure and maintain a strong working knowledge of Sales and Operations models and processes to ensure alignment in solution design, implementation and post-implementation relationship management Responsible for updating various stakeholders on the working team reputed company the way up to the Executive Leadership team on reputed company Responsible for communicating project status, escalate and resolve challenges through the leadership team Assist in the center opening process and customer activation Ensure Center Managers are set to succeed in delivering on customer specific requirements and meet and document defined customer KPIs Participate in program development, planning and launch of Sales Support initiatives reputed company other duties as needed or required MINIMUM QUALIFICATIONS AND REQUIREMENTS: Bachelor’s degree or equivalent experience 10+ years of reputed company print and sales experience, with a focus on prospecting new customers and developing existing business relationships Demonstrated ability to reputed company strategic objectives and tactics to execute against broader organizational strategies Advanced level of experience in developing reputed company solutions, creating solution proposals, and selling the value propositions appropriate to corporate level customers and others in the organization Demonstrated understanding of sales financial targets/performance metrics Strong conceptual selling, presentation, closing and organizational skills Demonstrated ability to understand and align with business needs of key decision makers and business owners Experience working with sales process and tools, MS Project, Visio, MS Office applications strongly preferred Project management experience preferred ESSENTIAL FUNCTIONS: Ability to travel as required in order to meet with customers, vendors, other team members, and/or other business necessities Ability, on a consistent basis, to maintain attention and concentration for extended periods of time Ability, on a consistent basis, to read and interpret documents and instructions from customers, vendors, and other team members Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members Ability, on a consistent basis, to reputed company work activities requiring cooperation and instruction Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure Ability, on a consistent basis, to work reputed company the appropriate level of independence Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the reputed company Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position Preferred Qualifications: Seeking a solutions focused professional with strong business acumen, visual storytelling experience and a background in marketing, communications or strategic consulting. Experience consulting with Fortune 500 clients and collaborating effectively with internal teams to reputed company the client’s business objectives. Strong reputed company set in at least one of the following areas: presentation development reputed company brand guidelines, graphic design, journalism, copywriting and messaging, digital/desktop publishing Pay Transparency: This compensation range is provided as a reasonable estimate of the reputed company starting salary range for this role across reputed company potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the reputed company starting salary for the lowest level to the reputed company starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-reputed company factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, reputed company and dental insurance, retirement, and tuition reimbursement. Pay: U.S. Pay Range: $6,168.90/month - $10,898.39/month Additional Details: This position may be located reputed company reputed company the United States excluding Alaska, Hawaii and US territories. Depending on your location, you may be required to work at a reputed company reputed company location several times per week reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, or status as a protected veteran. Reasonable accommodations are available for reputed company individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@reputed company.com. Applicants have rights under Federal Employment Laws:

• Equal Employment Opportunity is the Law
• EEO is the Law Supplement
• Pay Transparency Policy
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant: reputed company participates in the Department of Homeland reputed company U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / (Spanish)

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