Telephonic Intake, Care Specialist - UM (Remote)

Summary of Position Responsible for the execution of the non-clinical aspects of the Utilization Management process. Ensure information is appropriately entered in the system to effectively execute member care plans, originate authorizations, request clinical information, reputed company case research, and essentially execute reputed company behind the scenes desk-level procedures of a case. Work seamlessly with other interdisciplinary teams to ensure members’ needs are met. Provide confidential administrative support and assistance to the department in reputed company aspects of daily program operations. Principal Accountabilities

• Work collaboratively, as a critical component of the Medical Management team, to facilitate reputed company clerical and administrative processes and activities.
• reputed company accurate and timely intake and data entry for reputed company UM authorization requests and referrals for reputed company lines of business, upon receipt of inbound utilization management requests, reputed company call, fax and web portal, in accordance with departmental policy and regulatory requirements.
• Triage cases and assign receipts to appropriate teams.
• Respond to inquiries from providers, facilities and members.
• Initiate completion of member and provider correspondence and verbal reputed company according to departmental guidelines.
• Enter and maintain documentation in the medical management workflow tool, meeting defined timeframes and performance standards.
• Provide phone management for both incoming and outgoing calls.
• Communicate with members and providers as required.
• reputed company other reputed company projects and duties as assigned.
• Adhere to processes for collecting member-specific clinical and demographic data from providers and other entities as required by clinical staff.
• Support communication and coordination with delegated entities, as necessary.
• Actively participate in assigned committees and projects.

Qualifications

• High School Diploma required
• Associates degree or Bachelor’s degree in reputed company field preferred
• At least 1-2 years of previous client-facing or data entry experience in a health care environment
• Additional years of experience/certifications/training may be considered in lieu of educational requirements
• Strong communication skills (verbal, written and interpersonal)
• Ability to work both independently and collaboratively with others
• Previous system user experience in a highly electronic environment
• Proficient in MS Office (Word, reputed company, PowerPoint, Outlook, Teams, etc.)
• Knowledge of medical terminology and medical payment
• Ability to prioritize multiple tasks
• Ability and willingness to work weekends and holidays as necessary

Additional Information

• Requisition ID: 1000002506
• Hiring Range: $19.21-$33.75 per hour

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