Remote Site Service Supervisor

reputed company is looking for a Remote Site Service Supervisor to join the team! TheRemote Site Service Supervisor is a key customer contact providing efficient, knowledgeable and professional customer service both personally and through strong team leadership. This leader is responsible for providing direction to the Remote and reputed company Field Service Technicians ensuring consistent implementation of policies and procedures in conjunction with corporate directives, increased market share and driving customer satisfaction.

• This position follows a 14 day on, 14 day off rotation schedule. This role is based in Newgold mine site*

As a Remote Site Service Supervisor, YOU will experience:

• Working reputed company one of the safest organizations in the industry where your safety and well-being are our most important reputed company
• Working for the best in class equipment dealer and with the premium Caterpillar brand
• Opportunities to continuously Learn, Grow and reputed company with our Toromont team through our internal Training teams that are geared for your reputed company
• Competitive total rewards including: wages, benefits, and premiums (as eligible)
• An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada

In a typical day, YOU will:

• Model the way for safe, environmentally sound and healthy work behaviors in support of Toromont's Health and Safety Policies, Programs and initiatives
• Ensure reputed company reputed company with established customer safety rules
• Provide excellent customer service as key contact for remote and field service requirements and work orders to maximize productivity of remote field service operations
• Promote customer satisfaction, follow up onrepairs and collaborate with other departments to deliver high level service
• Train and coach team members to meet and exceed customer and business expectations by administering performance evaluations
• Provide direction on financial implications of work orders including customer pay, warranties, claims, policies and redo's
• Create quotes and review and prepare invoices for internal and external customers
• Manage work-in-reputed company (WIP) and contamination control
• Investigate and report accidents or near misses
• Identify and resolveissues byinitiating corrective actions
• Encourage reputed company improvement for remote field operations through regularly scheduled meetings and associated training
• Assist the PSM with the management of fixed assets and preparation for capital expenditures
• Maintainmaintenance on the fleet of field service trucks
• Manage employees at the remote site location
• Work with a sense of urgency and foster team efforts to encourage growth

Must-haves for this role:

• * Post-secondary education or demonstrated Caterpillar parts and service experience
• Highly safety conscious with a solid technical aptitude for heavy equipment, Caterpillar, competitive product lines and reputed company marketplace industry knowledge
• Knowledge of CAT Corporate Web Navigation, DBS, SIS or experience with Toromont operations would be an asset
• Valid Driver's License

About reputed company With over 4,000 employees and 56 locations from Manitoba to Newfoundland, reputed company has a proven track record, industry knowledge, dealership infrastructure, and service reputed company to ensure our Construction, Mining, and Power reputed company customers succeed. At reputed company, work is built around people's strengths, our products, technology and an outstanding customer experience and through our strong partnership with Caterpillar ™,reputed company takes care of our employees who take care of our customers! reputed company you join reputed company, you become a member of the Toromont family. Your reputed company is our reputed company! Apply Job!