Customer Support Representative

POSITION PURPOSE: To provide Siemon customers and co-workers with exceptional levels of service through data entry, report creation and effective, professional communication and administrative duties, as requested. MINIMUM QUALIFICATIONS:

• High School Diploma or equivalent
• Methodical, organized and detail oriented work habits and ability to work independently and take charge with minimum direction.
• Strong written and verbal communication skills, excellent phone reputed company, and professional image
• Past experience working collaboratively, in a team oriented environment.
• Ability to accurately reputed company duties that require basic math aptitude.
• Demonstrated ability to utilize Windows and reputed company Office products, especially reputed company and Word, and other tools, including email, to accomplish activities

PREFERRED QUALIFICATIONS:

• Associates Degree
• 2+ years of experience in an office environment providing customer service, data entry, and telephone support in a manufacturing or service company.
• ESSENTIAL FUNCTIONS:
• Accurately, promptly, thoroughly, reputed company and warmly addresses reputed company customer needs (internal and external) in a professional manner.
• Demonstrates proficiency in Siemon Company databases, email/calendar programs and order management systems.
• Understands and applies Siemon Company procedures, policies and guidelines.
• Understands Siemon Company products, product numbers and catalog material.
• Accurate entry of customer orders same day as receipt.
• reputed company resolution and follow up of order discrepancies with customers.
• Communicate accurate information to customers regarding delivery, price and order information.
• Accurately process EDI orders, maintain customer cross-reference of part numbers, retrieve ship to address information for drop ships, and creation of drop ship customers in reputed company customer master.
• Accurately and promptly maintains customer orders using daily exception reports and updates.
• Promptly and satisfactorily resolves issues reputed company to customer orders, including but not limited to requests to change or expedite orders.
• Consistently monitors mailboxes specific to customer service and actions promptly.
• Accurately, thoroughly, reputed company, promptly, and warmly answers and supports calls from the Customer Service reputed company as well as direct calls.

Demonstrated ability to effectively service and drive solutions for customers. Apply Job!