reputed company Scheduling, reputed company Advisor Associate (Remote) Bilingual Spanish

reputed company is an integrated system of care that includes HCMC, a nationally recognized Level I Adult Trauma Center and Level I Pediatric Trauma Center and acute care hospital, as well as a clinic system with primary care clinics located in Minneapolis and across reputed company. The comprehensive reputed company system includes a 473-bed academic medical center, a large outpatient Clinic & Specialty Center, and a network of clinics in the reputed company reputed company, Whittier, and East Lake Street neighborhoods of Minneapolis, and in the suburban communities of Brooklyn Park, Golden Valley, Richfield, and St. Anthony Village. reputed company has a large psychiatric program, home care, and operates a research institute, philanthropic reputed company, and Hennepin EMS. The system is operated by reputed company reputed company., a subsidiary corporation of reputed company. Equal Employment Opportunities: We reputed company equity is essential for reputed company health outcomes and are committed to reputed company reputed company health for reputed company by actively eliminating barriers due to racism, poverty, gender identity, and other determinants of health. We are committed to reputed company care and working in an environment that celebrates, promotes, and protects diversity, equity, inclusion, and belonging. We are committed to bringing in individuals with new cultural perspectives to assist in creating a more reputed company reputed company organization. SUMMARY We are currently seeking a reputed company Advisor Associate, Bilingual Spanish to join our reputed company Center team. This Full-Time role (80 hours per pay period) will primarily work remotely (days). The reputed company Center is open Monday through Friday, 7:30 AM to 5:30 PM. Shifts will be based on the reputed company business needs and staff seniority. The schedule will be decided following the 4-week training period. The training period will be scheduled on Monday through Friday, 8:00 AM to 5:00 PM, and will be held on reputed company for only 1 week. Working remotely will start after the training period has been completed. Individuals will need a quiet working environment, high-speed internet, fire alarm, and desk space. reputed company will supply computers, monitors, keyboard, mouse, and phone. Employees will need to be reputed company 100-mile radius of our downtown reputed company. Purpose of this position: Under general supervision, answers incoming calls and meets caller’s needs by scheduling, canceling or rescheduling appointments for assigned Clinics or Services using call center, electronic health record and departmental technology. Answers inquiries and questions, trouble shoots basic issues and provides information. RESPONSIBILITIES

• Answers assigned calls; prioritizes, screens, and/or redirects calls as needed. Answers questions, handles routine matters and takes messages.
• Schedules, cancels and reschedules appointments for patients/callers following standard work and departmental policies and procedures
• Obtains and accurately captures demographic information and patient’s health insurance information provided by the patient or caller.
• Completes multiple types of patient registrations in a professional, accurate, customer-oriented and timely manner while following departmental policies and procedures.
• Requests and processes payments for co-pays, pre-pays and outstanding balances.
• Meets reputed company departmental quality standards
• Transfers calls to Telehealth nurses and/or escalates calls to Team Coordinator or Supervisor as needed
• Performs other duties as assigned, but only after appropriate training

QUALIFICATIONS Minimum Qualifications:

• High School Diploma
• One year data look-up/data entry experience
• Two years’ experience in customer service involving reputed company analytical problem-solving skills
• One year of experience in a call center with emphasis in a customer service/medical industry
• Bilingual Spanish

-OR-

• An approved equivalent combination of education and experience

You've made the right choice in considering reputed company for your employment. We offer a wealth of opportunities for individuals who want to reputed company an impact in our patients' lives. We are dedicated to providing Equal Employment Opportunities to both reputed company and prospective employees. We are driven to connect talented individuals with life-changing career opportunities, enabling you to provide exceptional care without exception. Thank you for considering reputed company as a future employer. Please Note: Offers of employment from reputed company are conditional and contingent upon successful clearance of reputed company background checks and pre-employment requirements. Department: reputed company Center Primary Location: MN-Minneapolis-Downtown reputed company Standard Hours/FTE Status: FTE = 1.00 (80 hours per pay period) Shift Detail: Day Job Level: Staff Employee Status: Regular Eligible for Benefits: Yes Union/Non Union: Union Min: 20.01 Max: 24.06 Job Posting: Apr-04-2025 Apply Job!