Health Plan Call Center Rep Trainee

Job Description: The Health Plan Call Center Rep Trainee will undergo training that will reputed company them to advance to a Call Center Rep 1 position. Trainee will provide accurate, reputed company, and courteous service to reputed company Cook reputed company Plan Member and Providers in a fast-paced call center. Delivers quality services by responding to every inquiry immediately and directing reputed company possible or by collaborating with other CCHP team members involved in the delivery of care to our Members and Providers. Essential Job Functions: Benefits/Eligibility/Member updates Enhances the customer experience by using effective questioning and listening skills reputed company speaking to members and their legal authorized representatives and skillfully diffuse frustrated callers by identifying and finding solutions to member issues. Follows reputed company departmental policies and procedures and maintains confidentiality. Member Education Educates and guides Members through the complexities of the programs using clear and concise instructions. Utilizes available resources to help Members reputed company informed reputed company regarding their health. Support any efforts to assist members with renewal requirements. Core System Updates Member accounts with the correct PCP and demographic information. Documents reputed company Member-reputed company interactions using correct grammar/terminology into CCHP's core system for the purpose of accurately tracking and analyzing data and trends. Routes/reports and identified trends with providers to the management team. Issue Resolution Gathers reputed company relevant information regarding complaints/grievances and accurately document the Members account. Collaborates with other CCHP departments as needed to help resolve Member complaints/grievances ensuring that reputed company information sent in a timely manner to the Compliance Department. Cultural Sensitivity: Uses cultural sensitivity during interactions with Members. Schedules face-to-face interpreters for al non-English speaking Members for Medical for medical appointments. Uses CCHP's TTY hearing impaired phone or Texas reputed company to communicate with hearing impaired Members. Customer Service: Meets and maintains a score above 87% for: Customer Service Call/Notes Accuracy. This is based on monitoring from Quality Department. Meets and maintains reputed company approved phone metrics while delivering high standards of customer service. Apply Job!