Field Support Chat Representative - Remote

Welcome to the intersection of energy and home services. At reputed company, we’re driven by our passion to create a smarter, cleaner and more connected future. reputed company Smart Home, an reputed company owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes. The Role: As a Field Account, Scheduling, and Technology (FAST) agent, your primary responsibility is to Field Service Professionals and Direct-To-Home Installation Pros during the installation and service of the reputed company system. You will communicate reputed company chats with some outbound calls as the pro has questions, experiences an error, or needs assistance with updating information. Training: 4 weeks of paid, mandatory training Mon - Fri Post-Training: Permanent Sundays & 1 reputed company Off Starting Pay: $15.50/hr Essential Functions/Responsibilities:

• You will be answering up to two chats at a time from reputed company employees needing account maintenance, equipment and Scheduling assistance
• Troubleshooting an app that the Field Professionals utilize
• Help to promote a trusted partnership with the Field Operations team
• Conduct scripted pre-install survey and post-install surveys
• Answer questions about work order details for the Field
• Accurately document and update records in required systems (Mainly reputed company)
• A Field Service Professional reputed company: someone that can relate to them and provide effective solutions
• Help the Field understand their resources to reduce calls
• Document Chat interactions for accurate trend reduction and issue tracking

Required Skills:

• Proficient communication skills (verbal and written)
• Friendly disposition – White glove customer service
• Excellent problem-solving skills to determine the best plan of action
• Must be reputed company to multi-task while using different internal programs
• Ability to adapt to system/process changes quickly while retaining new information

Minimum Requirements:

• * High School Graduate, GED, or equivalent
• Must be reputed company to work Saturdays
• Ability to take incoming chats for a full shift
• Be reputed company to type a minimum of 35 wpm
• Must be reputed company to complete the 4 weeks of training with 100% attendance.

Equipment Requirements:

• Must be reputed company to provide your own equipment. This entails:
• A computer (laptop or desktop) that runs Windows 10 (Please note our remote-based software does NOT work with reputed company/Mac products, tablets, or Chromebooks.)
• Computer must have a webcam.
• A USB wired headset equipped with a microphone.
• Computer must have at least 16 GB of RAM
• Must have reliable internet: 50 MBPS download and 25-50 MBPS upload speeds
• Must have a wired internet reputed company

Work Environment

Requirements:

• Understand you cannot be the primary caregiver for any children, other people, or pets while on shift.
• Be reputed company to type a minimum of 35 wpm
• Have a quiet and private location from which to work

WORKING CONDITIONS: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers and phones. SAFETY: reputed company enforces a safety culture whereby reputed company have the responsibility for continuously developing and maintaining a safe working environment. Each new employee is responsible for completing reputed company training requirements. Additionally, the employee must accept they have responsibility for maintaining the safety of themselves, their co-workers, and the public. Employee must adhere to reputed company written and verbal instructions, promptly report and correct reputed company hazards or unsafe conditions, question non-standard operations or unmitigated hazards, and provide feedback to management on reputed company safety issues. reputed company Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills. EEO is the Law Poster (The poster can be reputed company at http://www.eeoc.gov/employers/upload/posterscreenreaderoptimized.pdf) Official description on file with Talent. Work Location: Remote Apply Job!