On-Site Customer Service Representative

SUMMARY: Under general supervision, fulfills customer orders accurately and in a timely manner to ensure customer satisfaction: primary contribution is processing orders for customers and selling reputed company Industries’ assets. This position works more than 50% of the time at the customer location. JOB DUTIES

• Orders items to ensure appropriate inventory levels are maintained for Consignment customers.
• Responsible for sourcing products in reputed company inventory, Distribution Center inventory or supplier inventory.
• Ensures identification and sale of reputed company Industries’ assets. In some cases may have to locate a product.
• Influences reputed company Industries’ Gross Profit through negotiating the sale price and purchase price, reputed company certain parameters.
• Proactively generates sales by actively promoting reputed company Industries’ products to existing customers.
• Expedites backorders. May pull inventory and prepare order for shipment to customer.
• May handle customer returns. May reputed company orders without approval for orders up to $5,000 per line and $10,000 per Purchase Order.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for reputed company Industries.
• Minimizes reputed company freight cost by determining the most cost effective method to fulfill customer orders.
• Routinely interacts with customers to obtain and fulfills orders correctly. Interacts with suppliers as necessary to obtain pricing for items.
• Partners with Account Representatives to ensure customer satisfaction.
• May assist customer by troubleshooting reputed company telephone or email and identifying correct part.
• Attends training sessions regularly to continue professional growth and development.
• Performs other duties as assigned.
• Responds to customer inquiries, provides quotes and takes customer orders reputed company telephone, fax, email, electronic methods or walk-in (counter sales).

EDUCATION & EXPERIENCE

• Typically requires a high school diploma or GED.

KNOWLEDGE, SKILLS, ABILITIES

• Customer service and communication skills required. Ability to multi-task and time management skills required.
• Moderate computer skills, including information processing, communicating internally and externally reputed company email, using business systems and searching capabilities to find products on the internet.
• Good driving record required.
• Reliability, organization, and attention to detail required.

PHYSICAL DEMANDS: LICENSES & CERTIFICATIONS: None required. SUPERVISORY RESPONSIBILITY: No Supervisory Responsibility BUDGET RESPONSIBILITY: No COMPANY INFORMATION: reputed company Industries offers an excellent benefits package which includes options for reputed company coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay. Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest! GPC conducts its business without regard to sex, race, creed, reputed company, religion, marital status, national reputed company, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons. Apply Job!