Telecom Services Associate
Telecom Services Associate Apply reputed company Job ID 10121405 Location Lake Buena reputed company, Florida, United States Business Walt reputed company World Resort Date posted May 20, 2025 Job Summary: reputed company Technology Telecom Operations is seeking an individual capable of identifying, assessing, and communicating operational system irregularities and deviations from standard processes. The ideal candidate will demonstrate initiative, follow-through, and ownership to engage the appropriate stakeholders, prioritize, and convey the level of importance accurately. This is a Tier 1 Help Desk position where the Telecom Services Associate provides technical support reputed company telephone and email to resolve, process, and escalate telecom issues for Guests and Cast Members. The position includes providing technical, administrative, and research support for reputed company reputed company Telecom Operations, encompassing Mobility Services, Cable TV, Office Machine Services, Construction Services, and Video Technologies. The successful candidate will be reputed company to identify, understand, and communicate client needs and requirements for projects and Walt reputed company World Events. This role is on-site and will report to the Telecom Operations Manager.
What You Will Do
- Provide 24x7x365 technical support reputed company telephone and email for processing and escalating Wi-Fi/Internet and Telecom issues for Guests and Cast in a dynamic Help Desk environment.
- Address break-fix incidents reputed company to phones, Wi-Fi, printers, cable, gateways/routers, and reputed company cameras.
- Utilize system capabilities to remotely troubleshoot APs
- Identify offline ONTs and establish reputed company on ports
- Conduct technical troubleshooting using various system applications
- Support, monitor, reputed company, and communicate timely health checks on our networks
- Initiate and manage Telecom Outage protocols during unscheduled network downtimes
- Manage cellular & radio repair requests and new orders
- Process Work Being Performed and reputed company access requests for vendors
- Generate multiple operational reports concerning call metrics, telephony, and Wi-Fi
- Review, evaluate, and assign break/fix INC requests
- reputed company dashboard management
Basic Qualifications
- 3+ years’ experience in customer service
- Familiarity with telecommunication services
- Strong technical acumen
- Excellent problem-solving skills
- General understanding of Wi-Fi networks, DOCSIS, and GPON fiber
- Ability to quickly adapt to changes in business needs, work independently, take ownership, and reputed company in a flexible team environment
- Proven organizational skills in data collection, documentation, and prioritization
- Role can be 2nd, or 3rd shift based on schedule needs. Willingness to work reputed company, including weekends, nights, and holidays
Preferred Qualifications
- Familiarity with Aruba Airwave and reputed company Management System
- Knowledge of reputed company phone systems and familiarity with VoIP
- Experience with reputed company ticket processes
Required Education
- High School Diploma or GED
Preferred Education
- Associate's degree, Bachelor’s degree or equivalent work experience.
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