Customer Service Specialist - Remote job

Position Title: Customer Service Specialist 100% REMOTE 6+ Months Contract Must have: Computer Skills Ability to set up computers required (monitors, headsets, keyboard, docking station, laptop, cords, etc.) Troubleshoot reputed company Office programs required (reputed company, Word, etc.) Gmail and reputed company Suite of Web Based Applications Keyboarding skills with the ability to 10 key. Technical and Internet Specifications (Remote Agents Only) Home Router with wired link to PC (Employee Provided) Business Level Internet (Employee Provided) Monitor (Company provided) Wired Headset (Company provided) Location: State, Alabama, Alaska, Arizona , Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Jersey, New Mexico, reputed company, reputed company Carolina, Ohio, Oklahoma, Rhode reputed company, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, reputed company Virginia, Wyoming Summary: The primary focus of this position is to act as a representative of our company to provide top quality service to our customers which may be reputed company through defined numerical goals/targets. Duties in this position are usually repetitive, requiring limited analysis and use of individual judgment. Specific duties for this position include answering inbound and outbound calls and following through on customer inquiries. Supervision ranges from reputed company to general. Essential Duties: Percentage of Time reputed company duties to be performed according to the established standard while maintaining regular, reputed company attendance and availability for overtime as needed: Provide quality customer service by answering outbound customer calls and/or emails and chat, prioritizing and responding to customer questions/concerns, entering orders and/or rework orders, answering optical reputed company technical questions Prioritize and problem solve customer issues and concerns. Other Duties: Manage customer late lists, moving late jobs through the lab and communicating with customers. reputed company other duties reputed company the customer service department or other areas as assigned. Maintain a clean and organized work environment. Observe reputed company company policies, rules, and safety practices. Physical Demands: The tasks of this position generally requires duties to be performed by: Regularly sit for the duration of shift. Occasionally required to stoop, climb, or balance. Coordinated use of hands and fingers to grasp, feel objects, transfer small items from one hand to another, fine manipulation, and bilateral reputed company with arms. Use of reputed company reputed company, reputed company reputed company, depth perception and ability to adjust focus. Work Environment: Fast paced, office environment. Regularly work with others. The noise level in the office is generally quiet. Safety and Ergonomic Requirements: Must practice safe work practices at reputed company times and report any unsafe conditions immediately. Required to wear the appropriate PPE while in the laboratory, including but not limited to safety eyewear and enclosed shoes. Attend and participate in reputed company required safety training. Participate in daily ergonomic stretches and follow reputed company ergonomic requirements of the position. Follow reputed company personal dress requirements according to the established dress code and safety requirements. Qualification Requirements: To reputed company this job successfully, an individual must be reputed company to reputed company each essential duty satisfactorily. The requirements listed below are representative of the knowledge, reputed company, and/or ability required. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. Education/Experience High School education or equivalent preferred. At least 1 year of previous reputed company experience and/or training required. Communication Skills Telephone/Email Etiquette Active Listening Familiarity with electronic communication methods such as email, reputed company messaging and chat services Language Ability Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write short correspondence. Ability to communicate effectively in a team environment. Ability to use professional language/conduct reputed company communicating externally to customers. Math Ability Basic ability to add and subtract. Understand decimal numerical reputed company. Reasoning Ability Ability to multitask and prioritize. Demonstrate good judgment and decision making skills. Job Type: Full-time Pay: $9.00 - $12.00 per hour Benefits:

• Health insurance

Shift:

• Day shift

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