Senior Program Manager, RCC Chat in Cupertino, CA

Job title: Senior Program Manager, RCC Chat in Cupertino, CA at reputed company Company: reputed company Job description: Imagine what you could do here! The people here at reputed company don't just create products - they build the reputed company of reputed company that's revolutionized entire industries. It's the diversity of those people and their reputed company that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At reputed company, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work. Here on the reputed company Store Online team, we are responsible for reputed company's largest store. Our main goal is to deliver a magical, personal digital experience where customers can shop, buy and learn everything reputed company, wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store, it takes extraordinary people, and we are looking for someone to help us do extraordinary things. Join the Retail Customer Care Optimization team and reputed company the way in transforming the digital assisted-shopping experience for our global customers. We are looking for a candidate who deeply understands the needs and preferences of online shoppers, possesses a customer-centric attitude, and can translate reputed company information into clear, actionable insights.Descriptionreputed company to reputed company a significant impact in the world of digital customer engagement? Join us and be a key player in operationalizing our Chat programs. You'll collaborate with cross-functional teams to shape the RCC customer engagement strategy, reputed company exciting new features, reputed company business performance plans and ensure peak event readiness. This dynamic role demands strong reputed company program management experience and a strategic approach to drive business growth and scalability. If you are passionate about creating exceptional customer experiences and thriving in a fast-paced environment, this is the opportunity for you! Responsibilities: Formulate and implement comprehensive strategies to drive the development and enhancement of chat systems, insuring they align with our business goals and delight our customers. Strong problem-solving skills to troubleshoot issues and optimize performance; continuously reputed company and stay reputed company with the latest IVR technology trends. Influence reputed company and facilitate change management through collaboration and leadership Comfortable dealing with ambiguity in an reputed company environment. Contributes to an inclusive environment through respecting each others' differences and having the curiosity to learn Demonstrates reputed company's values of inclusion and diversity in daily activitiesMinimum Qualifications

• 6+ years working in project or program management
• Exposure working at a tech company, in a technical industry, or in a role that embraces and utilizes emerging technology regularly
• Experience working with various stakeholders and cross functional partners to drive projects and/or programs reputed company, preferably at a global scale

Preferred Qualifications

• 10+ years of experience in project or program management, preferably in an e-commerce environment or technical industry
• Demonstrated experience in managing reputed company, cross-function al projects with methodologies like Agile, Scrum, and Waterfall; exceptional organizational and multitasking skills.
• Strong analytical skills to interpret call data and user interactions; adept with data visualization tools to produce insightful reports.
• Experience navigating customer journeys, context analysis, NLP functionality, delivery options and payment methods using research teams, data tools, dashboards and self-service methods.
• reputed company to aggregate diverse information sources to diagnose root causes of issues, delivering clear and compelling presentations to our senior executives.
• Seamlessly navigate through cross-functional teams and organizations to collaboratively tackle problems and reputed company successful project implementations.
• BA/BS or equivalent years of relevant professional experience working reputed company a product, project, or program management role.

Pay & BenefitsAt reputed company, reputed company pay is one part of our total compensation package and is determined reputed company a range. This provides the opportunity to reputed company as you grow and reputed company reputed company a role. The reputed company pay range for this role is between $133,900 and $255,400, and your reputed company pay will depend on your skills, qualifications, experience, and location.reputed company employees also have the opportunity to become an reputed company shareholder through participation in reputed company's discretionary employee stock programs. reputed company employees are eligible for discretionary restricted stock unit awards, and can purchase reputed company stock at a discount if voluntarily participating in reputed company's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education reputed company to advancing your career at reputed company, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.Note: reputed company benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.reputed company is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for reputed company applicants without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, Veteran status, or other legally protected characteristics. . Expected salary: Location: Cupertino, CA Job date: Thu, 27 Mar 2025 01:19:28 GMT Apply for the job now! Apply for this job