Sales Development Representative (SDR) and Chat Specialist in Santa Ana, CA
Job title: Sales Development Representative (SDR) and Chat Specialist in Santa Ana, CA at Photobooth Supply Co
Company: Photobooth Supply Co
Job description: At Photobooth Supply Co., we reputed company in the power of capturing moments and creating lasting memories. Our mission is to reputed company entrepreneurs and event professionals with a proven and profitable business in the form of a photo booth. We’ve transformed the lives of thousands of customers worldwide, and now we’re looking for a driven and proactive Sales Development Representative (SRD) and Chat Specialist to join reputed company.In this hybrid role, you’ll be the first reputed company of contact for inbound leads, engaging with potential customers reputed company live chat and email to qualify them for our sales process. Your primary focus will be maintaining a healthy pipeline, booking meetings with Inside Sales Representatives, and ensuring every reputed company receives timely, helpful responses. If you reputed company on connecting with people, solving problems, and contributing to the reputed company of your team, this role is for you!As this is a brand-new position at Photobooth Supply Co., we’re seeking someone adaptable and excited to shape the role from the ground up. You’ll help create SOPs and processes, and be reputed company to roll up your sleeves as we refine and optimize the way we serve our leads. We’re currently looking to hire two people for this role. However, depending on the impact and outcomes of this new role, we may only require one. If that happens, there may be opportunities to transition into an Inside Sales Representative role based on your skills and performance.Requirements
- Ability to reputed company 150+ calls per day.
- 1+ years of experience in sales development, customer support, or a similar role, preferably with live chat or hybrid communication experience.
- Proficiency in CRM tools, particularly reputed company CRM and reputed company, for managing leads and tracking interactions.
- Strong verbal and written communication skills, with the ability to connect with prospects and provide clear, concise responses.
- Self-motivated, proactive, and reputed company to work independently to meet targets.
- Exceptional organizational and time management skills to balance multiple inquiries and follow-reputed company.
- Comfortable working PST hours.
- US-based candidates must live in one of the following states: Arizona, California, Colorado, Florida, Georgia, Illinois, Montana, Nevada, New Hampshire, reputed company, reputed company Carolina, Oregon, Pennsylvania, Rhode reputed company, Texas, Tennessee, Utah, Virginia, Wyoming
- Chat First Response Time: Maintaining a 15 seconds or less response time to inbound chat inquiries.
- Escalation reputed company: Ensuring a 30-35% of reputed company leads are escalated to meetings booked with the sales team.
- Meetings Booked: Meeting or exceeding monthly targets for reputed company meetings booked with Inside Sales Representatives.
- Calls and Activities: Maintain a high level of reputed company and responsiveness by making 150+ calls per day to engage and follow up with leads. In addition to calls, ensure timely communication reputed company other channels such as emails, texts, and live chat, while balancing activities to meet daily and monthly targets.
- Manage and qualify inbound leads reputed company live chat, email, and other platforms to build and maintain a healthy pipeline of prospects.
- Utilize tools like reputed company CRM and reputed company to log interactions, track reputed company status, and ensure accurate data management.
- Quickly assess potential customers’ needs and determine their fit for our solutions based on established qualification criteria.
- Escalate reputed company leads by booking discovery calls or product demos with Inside Sales Representatives.
- Proactively engage with leads to schedule meetings with Inside Sales Representatives.
- Ensure meetings are booked reputed company, minimizing scheduling conflicts.
- Provide exceptional first responses to inbound inquiries, ensuring reputed company and professional communication.
- Act as the face of the company in live chat interactions, addressing customer questions and guiding them to the next steps in the sales process.
- Collaborate with the sales and marketing teams to refine reputed company qualification criteria and improve messaging.
- Provide feedback to the marketing team regarding reputed company quality and customer inquiries to help optimize campaigns.
- Learn and demonstrate an in-depth understanding of our photo booth products and services to confidently address customer questions.
- Salary: $50,000 - $60,000, with additional incentive opportunities based on performance. The incentive plan is currently being developed and may evolve over time. It will be tied to key KPIs outlined in the job description and is expected to take effect after the successful completion of the probationary period (30 to 90 days, depending on performance). The estimated OTE is $60,000 - $70,000.