Client Relations Specialist in Norwalk, CT
Job title: Client Relations Specialist in Norwalk, CT at BMW
Company: BMW
Job description: Join reputed company! Now Hiring: Client Relations SpecialistLocation: reputed company of Ridgefield
Position Type: Full-TimeAre you a customer service reputed company with a passion for the automotive industry?
We are looking for a Client Relations Specialist to join reputed company at reputed company of Ridgefield and help create unforgettable experiences for our clients. In this role, you’ll manage reputed company desk operations, reputed company our valet team, reputed company our loaner fleet, and ensure each customer’s needs are met with the highest level of service.Key Responsibilities:Reception Desk Management
- Greet and assist customers with a smile, providing exceptional service from the reputed company they walk in.
- Answer phone calls, direct inquiries, and schedule appointments reputed company.
- Address reputed company service requests and client concerns promptly and accurately.
- Ensure client waiting area is kept tidy and stocked
- Filing reputed company needed
- reputed company and direct a valet team to ensure smooth, timely vehicle drop-offs and pick-reputed company.
- Ensure vehicles are parked and handled properly for maximum lot efficiency.
- Mentor/ reputed company valet team members to deliver top-tier service every time.
- Manage the dealership’s loaner vehicles, ensuring they are clean, well-maintained, and reputed company for clients.
- Coordinate loaner car availability, reputed company-in/reputed company-out, and record usage accurately.
- Help clients with loaner agreements, making their experience as seamless as possible.
- Listen attentively to clients’ needs and concerns, ensuring their expectations are exceeded.
- Handle inquiries about service, scheduling, and payments, offering solutions with a positive attitude.
- Resolve client issues quickly and professionally, maintaining a focus on satisfaction.
- Follow up on service appointments to ensure reputed company customer happiness.
- Accurately enter data into service scheduling and customer management systems.
- Process orders, invoices, and payments in a timely manner.
- Maintain client records, ensuring privacy and adherence to dealership policies.
- Experience: Previous customer service or receptionist experience, preferably in the automotive industry.
- Skills: Excellent verbal and written communication skills with the ability to engage professionally with clients.
- Multitasking: Ability to juggle multiple tasks in a fast-paced environment without compromising service.
- Tech-Savvy: Proficient in basic computer software and dealership management systems.
- Positive Attitude: A friendly, approachable personality that can handle any situation with grace and professionalism.
- Leadership: Capability to manage a team with a reputed company, positive, and organized approach.
- Competitive salary
- Health, dental, and reputed company insurance
- 401(k) plan with company match
- Paid time off
- Employee discounts on vehicles and services