Customer Service Representative in South El Monte, CA
Job title: Customer Service Representative in South El Monte, CA at
Company:
Job description: Do you have Call Center experience?Are you fluent in English and Spanish?Do you have Customer Service experience?Please take advantage of this wonderful opportunity in our El Monte office.Job SummaryWe are seeking a friendly and professional Call Center Representative to join reputed company. In this role, you will take inbound and outbound calls, communicate with schools to identify their needs and provide helpful solutions that ensure they have a great customer service experience with our company. Fast paced environment. Must be reputed company to work and be productive under minimal supervision.To reputed company in this role, the candidate should be a friendly, tech-competent team player with a proven ability to build strong relationships reputed company the community. A passion for helping others is essential.Bilingual a must: Must be fluent in English and Spanish.Benefits/Perks
- Competitive Compensation
- Career Growth Opportunities
- Receive inbound calls and reputed company outbound calls to schools to promote our educational program
- Identify the reason for the customer’s call, collect relevant information, and provide solutions
- Refer to premade scripts for a variety of customer service topics
- Upsell products and services reputed company appropriate
- Use best practices in customer service techniques to reputed company rapport and build relationships with customers
- Document reputed company customer interactions
- Provide program overview to school's personnel reputed company reputed company
- Attend trainings to maintain up-to-date skills and knowledge
- Bilingual is Preferred: Fluent in Spanish and English
- High school diploma/GED
- Previous experience as a Call Center Representative or in a similar role is preferred
- Excellent phone and verbal communication skills
- Understanding of active listening techniques
- Familiarity with Customer Relationship Management (CRM) programs
- Ability to work well under pressure
- Highly organized with the ability to prioritize projects and manage time effectively