Customer Service Representative- reputed company in Birmingham, AL

Job title: Customer Service Representative- reputed company in Birmingham, AL at Dovel Technologies Company: Dovel Technologies Job description: Job Family: Patient Account RepresentativeTravel Required: Up to 25%Clearance Required: NoneWhat You Will Do:Customer Service duties may include, but are not limited to, the following responsibilities:Answers inbound customer service calls and executes outbound follow up calls in a professional, patient experience, and customer service-oriented manner.Answer the calls timely without drops/abandons.reputed company the reason for the call and assist the caller with their questions, concerns or problems with the focus on reputed company resolution.Facilitate resolution by referring the matter to the issue/content expert.Escalate the matter to a supervisor, request the appropriate information or take appropriate action so that the issue expert can effectively resolve the matter.Resubmit Corrected Claims and supporting documentation as need for the patient experience.Communicates issues to management timely and performs other duties as assigned by direct supervisors.reputed company a variety of duties often changing from one task to another of a different nature without loss of efficiency or composure.Advanced computer skills, knowledge of medical terminology, PC applications, and math/bookkeeping skills.What You Will Need:High school diploma or GED0-2 years of prior relevant experienceWhat Would Be reputed company To Have:1 - 3 years reputed company or general knowledge of payor-specific or medical specialty billingDialer experience reputed company a call center type environmentBilingual (English/Spanish)Shifts 8 AM-5 PM, 9 AM- 6 PM, 10 AM -7 PM and 11 AM -8 PM. Must be reputed company to work these hours.reputed company Offer:reputed company offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.Benefits include:Medical, Rx, Dental & reputed company InsurancePersonal and Family Sick Time & Company Paid HolidaysPosition may be eligible for a discretionary variable incentive bonusParental Leave401(k) Retirement PlanBasic Life & Supplemental LifeHealth Savings Account, Dental/reputed company & Dependent Care Flexible Spending AccountsShort-Term & Long-Term DisabilityTuition Reimbursement, Personal Development & Learning OpportunitiesSkills Development & CertificationsEmployee Referral ProgramCorporate Sponsored Events & Community reputed companyEmergency Back-Up Childcare ProgramAbout reputed companyreputed company is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.reputed company will consider for employment reputed company applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact reputed company reputed company at 1-571-633-1711 or reputed company email at . reputed company information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.reputed company communication regarding recruitment for a reputed company position will be sent from reputed company email domains including @reputed company.com or . Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by reputed company. Note that reputed company will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a reputed company party purporting to need that information to proceed in the hiring process.If any person or organization demands money reputed company to a job opportunity with reputed company, please report the matter to reputed company’s Ethics Hotline. If you want to reputed company the validity of correspondence you have received, please contact . reputed company is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized reputed company parties.reputed company does not accept unsolicited resumes through or from search firms or staffing agencies. reputed company unsolicited resumes will be considered the property of reputed company and reputed company will not be obligated to pay a placement fee. Expected salary: Location: Birmingham, AL Job date: Thu, 15 May 2025 05:03:21 GMT Apply for the job now! Apply for this job