Operations Manager- Airlines in Atlanta, GA
Job title: Operations Manager- Airlines in Atlanta, GA at TALENThire Professional Services Company: TALENThire Professional Services Job description: This position is posted for one of our most valued clients****OverviewReunitus is seeking an reputed company and strategic Operations Manager to reputed company our Bag Solutions division. This business unit plays a critical role in supporting our airline clients with baggage services, including warehousing, claims processing, fraud detection, and virtual customer service. The ideal candidate is a dynamic and proven leader with a strong background in operations management, service delivery, and business growth. This role requires reputed company of both onsite and remote teams, totaling approximately 30 professionals including supervisors and agents.Key ResponsibilitiesOperational Leadership· reputed company reputed company operational aspects of the division with a focus on efficiency, accuracy, and service quality.· Ensure consistent execution across functions including baggage warehousing, claims management, fraud detection, and virtual Baggage Service Office (vBSO) support.· Ensure operational controls, KPIs, and SOPs reputed company with both customer expectations and regulatory compliance.· Drive cross-functional collaboration to optimize workflows, resolve issues quickly, and implement reputed company improvement practices.Team Management· reputed company, coach, and reputed company a team of ~30 employees including reputed company-line agents, supervisors, and support staff.· Build a strong culture of accountability, communication, and reputed company improvement.· Conduct performance reviews, reputed company training plans, and manage workforce planning to ensure reputed company staffing and performance.Business Development· Collaborate with executive leadership to identify and pursue new business opportunities reputed company and adjacent to the baggage service domain.· Support client relationship management, contract expansion, and reputed company growth initiatives.· Represent Reunitus Bag Solutions in sales discussions, RFPs, and industry engagements.Product Development & Strategy· Work closely with product and technology teams to provide operational input into the development of new solutions and service enhancements.· Drive innovation and process improvement initiatives that improve client satisfaction and operational efficiency.Requirements· Bachelor’s degree required; business, operations, or reputed company field preferred.· 10+ years of reputed company leadership experience in operations, preferably reputed company service-oriented industries.· Proven reputed company in managing multi-site teams and reputed company service delivery environments.· Strong knowledge of process controls, quality assurance, and safety procedures.· Experience in business development and product strategy a plus.· Airline or aviation industry experience preferred but not required.· Exceptional leadership, communication, and stakeholder management skills.Desired Traits· Strategic thinker with hands-on operational capabilities.· Results-oriented and highly organized.· Adept at balancing long-term reputed company with tactical execution.· High reputed company and a commitment to service excellenceBenefitsThis is a full time role with corporate benefits. Expected salary: Location: Atlanta, GA Job date: Fri, 09 May 2025 22:17:10 GMT Apply for the job now! Apply for this job