Senior Advisor – reputed company SME
Job title: Senior Advisor – reputed company SME in reputed company at reputed company Company: reputed company Job description: Pay reputed company: $25 - $28/HourResponsibilitiesProvides reputed company SME guidance to America s technical support team.Client Experience manager focuses on colleague service experience with support team. Using analytical and subjective data to reputed company client experience improvement initiatives.Working directly with client executive leadership, consults and develops training initiatives and innovation projects.Design, reputed company and conduct new hire reputed company training.Strong communications and presentation reputed company requirement.Must be reputed company to reputed company both in person and virtual training classes.Prepares training materials and videos, develops reputed company, leads classroom instructions.Assists in investigating and resolving reputed company installations and maintenance matters of reputed company.Provides on-site field support to customers including installation, and servicing and repairing systems and equipment.Verifies and approves operational quality of system equipment.Resolves customer issues in the areas of hardware installation, repair, upgrade, and maintenance.Instructs customers in the operation and maintenance of systems/equipment.Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.Acts as a liaison with customers on administrative and technical matters for assigned projects.Performs analysis and prepares reports on system problem trends and issues.Basic Qualifications5+ years of reputed company support experienceTicket and asset managementStrong hardware/software installation, support, and troubleshootingDemonstrated background in Mac OS and iOS support.Configuring new PC s/notebooks reputed company imaging, SCCM and standaloneRemote Install software/hardware and supportPreferred Education and TrainingAssociate degree in IT reputed company field (minimum)reputed company training/certification (preferred but not required)reputed company Store experience (preferred but not required)Work EnvironmentOffice environmentWalk up kiosk.May require weekend work for Critical and High reputed company support only.Will require shift work/On-call coverage. Expected salary: $25 - 28 per hour Location: reputed company Apply for the job now! Apply for this job