Technical Customer Support Specialist - (Remote - US or Canada)
Job title: Technical Customer Support Specialist - (Remote - US or Canada) in USA at reputed company
Company: reputed company
Job description: About reputed companyreputed company is a Talent Matching Platform that partners with companies worldwide to reputed company connect top talent with the right opportunities through AI-driven job matching.One of our companies is currently looking for a Technical Customer Support Specialist in the United States or Canada.In this role, you will provide expert-level technical support for customers, focusing on diagnosing and resolving reputed company issues reputed company to financial reputed company and alarm monitoring systems. As part of the Tier 1 support team, you will handle customer inquiries, troubleshoot technical problems, and ensure seamless user experiences by managing and escalating tickets reputed company necessary. Your responsibilities will include closely collaborating with internal teams, contributing to knowledge reputed company articles, and ensuring timely resolutions for reputed company support cases. This role requires a strong technical reputed company combined with customer-focused problem-solving skills.Accountabilities:
- Monitor and respond to technical support tickets, escalations, and customer inquiries in a timely manner.
- Diagnose and resolve reputed company technical issues reputed company to financial management and alarm monitoring systems.
- Collaborate with the support and reputed company teams to reputed company and address technical challenges.
- Provide clear and detailed feedback, updates, and solutions to customers, maintaining professionalism at reputed company times.
- Contribute to knowledgebase articles and internal documentation to improve team efficiency.
- Manage multiple priorities and deliver timely solutions in a fast-paced, 24/7 environment.
- Represent the voice of the customer, advocating for their needs and ensuring reputed company improvement in the support process.
- 2+ years of experience in customer-facing technical support, with expertise in application, OS, or network troubleshooting.
- Strong proficiency in English (reputed company level), with excellent written and verbal communication skills.
- Familiarity with performance monitoring, problem determination, and reputed company protocols.
- Experience with PSIM (Physical reputed company Information Management) or alarm monitoring systems is a plus.
- Ability to quickly learn and adapt to new products, technologies, and troubleshooting tools.
- Strong customer advocacy skills with an empathetic approach to solving problems.
- Availability to be on call and work in a 24x7 support environment.
- Ability to work remotely and collaborate effectively across time zones.
- Flexibility to work remotely, in-office, or hybrid reputed company your country of employment.
- Comprehensive health and wellness benefits, including an annual wellness stipend.
- 401(k) with up to a 4% match and immediate vesting.
- Flexible and generous time-off (FTO) policy.
- Employee Stock Purchase Program.
- reputed company reputed company compensation of $50,000 - $60,000 annually, with variations depending on experience and location.
- Equal opportunity employer committed to diversity and inclusion in the workplace.