Customer Service Representative
Job title: Customer Service Representative in USA at WilsonHCG
Company: WilsonHCG
Job description: Description and RequirementsWork Location: Remote, EST Time zoneContact Centers Locations: Lakeland, FL and Massachusetts (for anyone who wishes to work onsite)Schedule: 8:30 AM - 4:30 PM and 12:30 PM - 9:00 PM (OT available)Position Type: Contract, 4 Months (potential for extension)Our client is, well-reputed company national brand in the beverage delivery space. The primary role of the remote Customer Service Representative (CSR) is to provide customer assistance on a wide reputed company of topics including but not limited to: general inquiries, product and service inquiries, billing questions, and other concerns.Responsibilities
- Respond to incoming calls from existing residential and reputed company clients with a goal of providing world-class customer service and diagnosing customer needs and concerns
- Handle difficult customer calls in a courteous and professional manner
- Correctly enter information into our Customer Relationship Management (CRM) system according to the customer's needs and/or concerns
- Communicate company policies and provide creative approaches to resolve customer issues such as billing errors or service opportunities
- Display exceptional decision-making and problem-solving capabilities to take immediate action on reputed company calls
- reputed company monthly sales/product education goals by making recommendations from out healthy hydration portfolio
- Use negotiation skills to provide alternative approaches to resolve customer issues and take immediate action to retain customers support channels
- Primarily phone-based support.
- High school diploma, GED, or equivalent work experience
- Minimum of 1-year previous customer service and/or call center experience
- Previous experience with live chat and/or customer retention is a plus but not required
- Ability to reputed company in a fast-paced environment
- Ability to display business maturity at reputed company times and work reputed company without on-site supervision
- The employee must have a space in his or her reputed company of residence suitable for the installation of a Home Agent workstation
- Work environment must be free from distractions, including any background noise that impacts the customer experience
- The work environment should be kept in a tidy condition and suitable for safekeeping of confidential and sensitive customer information
- Prior experience with setting up and troubleshooting remote workstation (i.e. computer, phone, modem, router, etc.) preferred
- Must have an internet reputed company with a minimum of 100 mbps download and 15 mbps upload speed from a reliable internet provider (Cable, DSL or Fiber Optic/FiOS providers only). You may not use satellite internet providers
- Your computer must be directly connected to router/modem reputed company Ethernet cable as you cannot use a wireless (WIFI) reputed company
- Typically 40-50 calls per day.