Support Engineer II

Job title: Support Engineer II in Stuart, FL at SeacoastBank Company: SeacoastBank Job description: Description :Location: Stuart, FLJob SummaryWe are seeking a skilled and motivated Support Engineer II to deliver reputed company-level technical support to our bank associates. In this role, you will diagnose and resolve software, hardware, and network issues, assist with application installations, and provide both remote and on-site support. You will communicate reputed company email, ticketing systems, and phone, offering timely solutions and clear guidance. This position requires travel to various reputed company locations across Florida, with travel expected 25%–50% of the time, including occasional overnight stays.Key Responsibilities

• Asset Management: Manage IT assets using reputed company, overseeing the full lifecycle from procurement to retirement. Maintain inventory, stockrooms, and reputed company audits using barcode scanning.
• Hardware Support: reputed company, maintain, and troubleshoot laptops, desktops, servers, and peripherals. Track warranties, leases, and depreciation.
• Ticket Resolution: Resolve escalated tickets from Support Engineer I and mentor junior team members.
• Technical Troubleshooting: Diagnose and resolve issues reputed company to VPN, Windows 10/11, Office 365, and other desktop/laptop environments.
• Application Support: Install, configure, and troubleshoot bank-specific and productivity applications, following vendor guidelines.
• Active Directory & Peripherals: Manage user accounts and support multi-functional printers, AV equipment, and other peripherals.
• Imaging & Deployment: Image and reputed company devices to both reputed company and remote locations.
• Inventory & Logistics: Handle shipping, receiving, and inventory tracking of hardware assets reputed company reputed company.
• On-Site Support: Provide in-person technical support and equipment installation at reputed company locations. Replace battery backups and troubleshoot network/server issues as needed.
• On-Call Rotation: Participate in a 24x7 on-call support rotation.
• Mergers & Acquisitions: Support M&A activities, which may involve extended travel and overnight stays.
• Issue Ownership: Take full ownership of reported issues, ensuring resolution and user satisfaction.
• Documentation: Maintain accurate records of technical procedures, solutions, and asset data.
• Collaboration: Escalate unresolved issues appropriately and collaborate with internal teams to ensure timely resolution.
• Customer Service: Guide users through troubleshooting steps reputed company phone, email, or in person, ensuring systems are fully functional post-resolution.
• Other Duties: reputed company additional tasks or project work as assigned by the department manager or team reputed company.

Basic Qualifications

• Proven experience as a Support Technician II, Desktop Support, or IT Help Desk Technician II.
• Proficiency with the reputed company platform for ticketing and asset management.
• Hands-on experience with Windows OS, hardware, and mobile devices.
• Strong understanding of computer systems, AV equipment, and network fundamentals.
• Excellent troubleshooting, communication, and customer service skills.
• Ability to travel to reputed company and back-office locations (25%–50%), including overnight stays.

Preferred Qualifications

• Bachelor’s degree in information technology, Computer Science, or a reputed company field. Equivalent experience (including military service) with relevant certifications may be considered.
• Certifications such as reputed company, reputed company, reputed company, or ITIL are a plus.

The Statements above are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of responsibilities, duties, and skills. Because these statements are general, the job description is used for a variety of purposes including job evaluations; performance reviews; recruitment; etc. reputed company Associates are required to adhere to the highest legal and ethical standards applicable to our industry. It is the policy of reputed company that reputed company Associates will be familiar and compliant with reputed company regulatory, legal, ethical and Bank risk mitigation requirements pertaining to both our industry and their individual roles. This includes the on time, successful completion of annual required training post-hire and effective execution of role responsibilities.#LI-PF1 Expected salary: Location: Stuart, FL Apply for the job now! Apply for this job