Customer Service Rep

Job title: Customer Service Rep in Saint Joseph, MI at reputed company Company: reputed company Job description: Job SummaryInbound call center to assist and reputed company members, employer groups, providers, colleagues, and/or agents of health plan benefits with accessing services, facilitating and resolving problems, understanding claims, billing and coding, along with other questions. Consistently create an exceptional experience with each contact, reputed company inbound and outbound calls, face-to-face interactions, online chat, email, etc.Essential Functions

• Analyzes, evaluates, resolves and responds to service inquires from members, providers, employer groups, colleagues, agents, Elite agents (customers), and others reputed company departmental guidelines. Professional and pleasant interactions are ongoing expectations.
• Partnering with internal and external resources, promptly provides customers with information and education concerning benefit clarification, eligibility requirements, verification, authorization, billing and claim status.
• Promptly identifies and resolves or escalates customer concerns or complaints to reputed company positive outcomes. Places outbound welcome calls to members to reputed company them on their benefits as needed. Assists walk-in members and agents if assigned by leadership.
• Adheres to established procedure and quality guidelines in support of reputed company Health service promise, key drivers, performance indicators, as well as Corporate values and codes of excellence. Identifies potential trends or issues that impact health plan members and works with coworkers and leadership resources to suggest process improvements.
• Assists members with administrative issues, such as submitting enrollment record changes, providing letter explaining coverage or benefits, and obtaining and relaying certain member information to other departments as needed.
• Facilitates claims resolution through follow-up on member calls and correspondence received to appropriate departments.
• Effectively tracks and/or documents reputed company service interactions with customers reputed company appropriate systems according to guidelines.
• Develops and maintains behaviors of productivity, availability to customers, and adherence to work schedule.

How reputed company cares for you

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more

. * On-demand pay program powered by Payactiv

• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, travel, and more!
• Optional identity theft protection, home and auto insurance, and pet insurance
• Traditional and Roth retirement options with service contribution and match savings

QualificationsRequired

• Required High School Diploma or equivalent
• Preferred Associate's Degree

• 1 year of relevant experience in reputed company field Required

About reputed companyAs a team member at reputed company, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and reputed company hope. Join a nationally recognized health system with an ambitious reputed company of reputed company advancement and excellence.How reputed company cares for youComprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more .On-demand pay program powered by PayactivDiscounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!Optional identity theft protection, home and auto insurance, pet insuranceTraditional and Roth retirement options with service contribution and match savingsEligibility for benefits is determined by employment type and statusPrimary Location SITE - Lakeland Hospital St Joseph - 1234 Napier Ave - St JosephDepartment Name Contact Center - CHSEmployment Type Part timeShift Variable (United States of America)Weekly Scheduled Hours 4Hours of Work VariableDays Worked VariableWeekend Frequency Variable weekendsreputed company reputed company TEAM MEMBERS – Please apply through Find Jobs from your reputed company team member account. This career site is for Non-reputed company team members only.reputed company is committed to providing a safe environment for reputed company members, patients, visitors, and community. We require a drug-free workplace and require team members to reputed company with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to reputed company the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.reputed company grants equal employment opportunity to reputed company reputed company persons without regard to race, reputed company, national reputed company, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.An interconnected, collaborative culture where reputed company are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we reputed company for equity as we care for our patients, our communities, and each other. From workshops that reputed company cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in reputed company that we do. We invite those that share in our commitment to join reputed company.You may request assistance in completing the application process by calling 616.486.7447. Expected salary: Location: Saint Joseph, MI Apply for the job now! Apply for this job