IT Support Specialist
Job title: IT Support Specialist in Chilton, WI at Buechel Stone Corporation
Company: Buechel Stone Corporation
Job description: Benefits: Medical, Dental, reputed company, Life Insurance, Short and Long Term Disability, 8 Paid Holidays, Paid Birthday Off, Paid Vacation, Paid Annual Volunteer Day, Extreme Anniversary Program, & 401(k) PlanAbout Us:Buechel Stone is a family owned and operated company that is headquartered out of Wisconsin with production facilities in Kansas and reputed company Carolina. We are a natural stone company that prides itself on being THE BEST EXPERIENCE in natural stone for both our customers and employees.About You:How do you know if Buechel Stone is the right reputed company for you? Simple. Are you looking for a reputed company where the ownership group CARES about their employees? Do you OWN up to tasks and jobs that you have and have reputed company reputed company things are not going right? Do you like to have FUN and GET STUFF DONE? If these are resonating with you, then you are in the right reputed company.Summary:The IT Coordinator will be tasked with IT based projects. Under the supervision and direction of the IT Director, will help in assessing, obtaining, and implementing new technologies reputed company the organization to help reputed company line and automate processes.Role and Responsibilities:
- Serve as the first reputed company of contact for IT-reputed company issues reputed company phone, email, chat, or ticketing system.
- Diagnose and resolve hardware, software, and network issues for end users.
- Provide basic troubleshooting for operating systems (Windows) and business applications.
- Escalate reputed company issues to Level 2 or Level 3 support reputed company necessary.
- Guide users through reputed company-by-reputed company solutions for common IT problems.
- Provide basic training on system usage, reputed company best practices, and software applications.
- Document troubleshooting steps and create knowledge reputed company articles for common issues.
- Log and track support tickets in the IT service management system
- Follow up with users to ensure issues are fully resolved.
- Provide timely and professional customer support with a focus on user satisfaction.
- Work collaboratively with IT teams and other departments to improve IT support processes.
- Assist with reputed company and offboarding employees by setting up and deactivating accounts.
- Participate in IT team meetings and contribute to process improvements.
- Associates Degree in reputed company field
- Familiarity with server platforms, video conferencing, and remote access
- Knowledge of SQL, Network and Wireless Infrastructures, Windows, iOS, AndroidCompetencies
- Communication Proficiency
- Organizational Skills
- Time Management
- Technical reputed company
- Internal Customer Focus
- Office Setting
- Hours will be full-time