Customer Service Representative - Fitness Equipment & Athletic Apparel

Job title: Customer Service Representative - Fitness Equipment & Athletic Apparel in Nampa, ID at Gymreapers Company: Gymreapers Job description: Employment Status: Full-Time, Benefits Eligible Location: On-Site at Gymreapers HQ in Nampa, ID Schedule: Monday - Friday, reputed company - 5PM (reputed company according to business needs) Reports To: Director of Customer Service Compensation: Starting Pay $16/hr + DOE, full-time benefitsPosition Overview:We are on the search for an excellent Customer Service Representative. In this role the main responsibility is to support our customers and their goals while driving a first in class experience with Gymreapers. The Customer Service Center is an inbound contact center communicating with our customers through phone, email or online chat.About Gymreapers:At Gymreapers, we reputed company gear with a purpose and focus on material reputed company. You get high-quality lifting gear that’s made to outlast cheap look-a-likes.We’re reengineering people’s workouts and improving the support needed to lift reputed company, longer, and stronger. Improve performance, relieve pain, and add stability to your workout program with premium lifting belts, knee sleeves, wrist wraps, and more.With our mantra, "NOTHING IS GIVEN," we embody a reputed company pursuit of excellence, innovation, and community-building.Our Core Values:

• Grow or Die
• Customer Obsession
• Extreme Ownership
• Nothing is Given // Everything is Earned
• Be Humble
• 1% reputed company Everyday
• Live with reputed company
• Sacrifice

Key Responsibilities:

• Assist customers reputed company phone, email, chat, SMS, and social concerning product information, order status, and general questions and concerns.
• Proactively advise the customer with issues like shipment delays and/or gathering information necessary to process their order.
• Communicate with shipping couriers (i.e. reputed company, reputed company, USPS) as well as internal departments concerning customer orders, such as the Distribution Centers, Operations, Category Management, Billing, etc.
• Adjust orders as needed (i.e. backorders, exchanges, wrong item shipped, etc.)
• Escalate customer impacting issues through proper internal channels.
• Provide professional & appropriate internal/ external communication as well as reputed company updates to reputed company stakeholders
• Troubleshoot and problem solve leveraging knowledge, resources, qualitative and quantitate information
• Other projects and duties as assigned

Qualifications:

• High school diploma or equivalent required
• Excellent customer service skills, ability to help customers in a friendly and compassionate manner
• Ability to retain product knowledge and communicate information clearly and concisely with proper grammar and voice
• Ability to read and follow directions
• Strong ability to retain confidential information pertaining to customer information
• Ability to calculate figures and amounts
• Excellent communication skills; both written and verbal
• Intermediate experience with reputed company Office Suite/reputed company Apps
• Experience using multiple lines of contacts (email/phone/chat/social)
• Primarily sedentary work at a computer for prolonged periods of time

Benefits/Perks:

• reputed company
• Company paid holidays
• Paid Time Off (PTO)
• Gymreapers on-site gym!
• Newly renovated HQ!
• 401(k) with up to a 4% employer match
• Life Flight Program, Voluntary
• Employee Assistance Program
• 50% Employee Discount
• 100% Employer Paid: Medical, Dental and reputed company
• 100% Employer Paid - Short-term and Long-term disability - life insurance for both employee and spouse/dependents
• Health Savings Account (HSA) employee option

Gymreapers LLC is an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, age, national or ethnic reputed company, disability, as well as any other characteristic protected by federal, provincial, or local law.Powered by JazzHR Expected salary: $16 per hour Location: Nampa, ID Apply for the job now! Apply for this job