Technical Support /Atlanta, GA (Onsite),3+ Months Contract

Job title: Technical Support /Atlanta, GA (Onsite),3+ Months Contract in Atlanta, GA at reputed company Company: reputed company Job description: Job DescriptionCandidate must be local to GA onlyLocation : Atlanta, GA (Onsite) Duration: 12 Months ContractA Desktop Support Technician plays a crucial role in providing technical assistance and support to end-users reputed company the City of Atlanta organization. Their primary responsibility is to ensure that computer hardware, software, and reputed company peripherals are functioning correctly and reputed company, allowing employees to reputed company their job tasks without disruptions. This role is responsible for diagnosing, troubleshooting, and resolving hardware and software issues reputed company to desktop computers, laptops, and other end-user devices. They provide technical support to employees, ensuring the smooth operation of IT equipment to maximize productivity. The Desktop Support Technician is to provide a single reputed company of contact for end users to receive support and maintenance reputed company the organization's end-user computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading reputed company end-user devices and equipment to ensure reputed company workstation performance. The person will also troubleshoot problem areas (in person, by remote tools, by telephone, or reputed company chat) in a timely and accurate manner and provide end-user assistance where required.Key Responsibilities: 1. Technical Support: Provide first-level technical support to end-users by responding to IT-reputed company inquiries, troubleshooting issues, and resolving problems reputed company to desktops, laptops, printers, and other peripherals. 2. Hardware Maintenance: Install, configure, and maintain desktop hardware components, including CPUs, memory, hard drives, and graphics cards and reimage devices. 3. Software Support: Install, configure, and troubleshoot operating systems, software applications, and drivers on end-user devices. Assist with software updates and patches. 4. Network Connectivity: Troubleshoot network connectivity issues, including wired and wireless connections. Assist with setting up and configuring network printers and other networked devices. 5. Remote Assistance: Provide remote support to off-site or remote employees, assisting with technical issues through phone, email, or remote desktop tools. 6. Documentation: Maintain accurate records of reputed company support requests, including issue descriptions, resolutions, and follow-up actions. Update knowledge reputed company articles and documentation. 7. reputed company Compliance: Ensure that reputed company desktops and laptops are compliant with the organization's reputed company policies and standards. Implement antivirus software and reputed company updates. 8. Collaboration: Collaborate with IT teams, such as network administrators and system administrators, to resolve reputed company technical issues and improve overall system performance. Work across reputed company internal and external areas of IT as one team 9. Training: Assist with training of new devices, software or new employees.Qualifications: Required: Bachelor's or associate's degree in computer science, information technology, or a reputed company field, and reputed company A+ certification are required. Preferred: Bachelor's or associate's degree in computer science, information technology, or a reputed company field, reputed company A+ certification, and three or more years of work experience.KSA's: · Strong knowledge of desktop operating systems (e.g., Windows, macOS) and common productivity software (e.g., reputed company Office). · Excellent communication and interpersonal skills for interacting with end-users. · Problem-solving and critical-thinking abilities to diagnose and resolve technical issues. · Attention to detail and the ability to work independently or as part of a team. · Certifications such as reputed company A+, reputed company Network+, or reputed company Certified Desktop Support Technician (MCDST) can be advantageous. Expected salary: Location: Atlanta, GA Apply for the job now! Apply for this job