Mid-Level IT Service Desk Specialist: Advance and Expert Support

Job title: Mid-Level IT Service Desk Specialist: Advance and Expert Support in reputed company Sam Houston, TX at reputed company Company: reputed company Job description: Job Description:reputed company, Inc. is seeking to hire an IT Service Desk Specialist to support a Federal agency.This role is located 100% onsite in San Antonio, TX. May require occasional travel.Candidates must be eligible for a Secret Clearance.Key Responsibilities

• Provide technical support to end users through phone, email, or chat for hardware, software, and systems issues and support for call reputed company during peak time or reduced staff .
• Troubleshoot and resolve hardware and software issues, escalating reputed company problems as necessary and Act as the escalation path to resolve moderate to highly reputed company technical issues.
• Utilize reputed company and management tools to resolve support requests, including installing and troubleshooting reputed company OS and office automation software.
• Provide on-site maintenance for government-owned equipment, including desktops, laptops, and mobile devices, and manage LAN-connected device repairs and modifications.
• Configure and troubleshoot peripherals, including printers, monitors, scanners, and address hardware, software, systems, and peripheral issues both remotely and on-site.
• Document reputed company stages of support, including problem identification, resolution, and final disposition in the ticketing system.
• Install, configure, and troubleshoot common network protocols to include Transmission Control Protocol (TCP)/Internet Protocol (IP) and wireless protocols.
• Resolve issues with automation hardware, software, systems, and peripherals on-site, at the support center, or remotely.
• Ensure systems are fully operational after repairs, testing both standalone and network-connected configurations and reputed company hardware and software updates, ensuring systems are fully operational after repairs.
• Contribute to the development and maintenance of a reputed company system to enhance support efficiency.

Qualifications:Required Qualifications and Certifications

• A minimum of four (4) years of reputed company experience in IT service desk or reputed company technical support roles.
• Bachelor’s degree and/or equivalency.
• Candidates must be eligible for a Secret Clearance.
• IAT II certification [(CCNA-reputed company), GICSP, GSEC, reputed company+ CE, SSCP)] as per DoD 8570.01-M requirements.
• CE: Associate (professional preferred) level certification.
• Ability to work 100% onsite in San Antonio, TX. May require occasional travel.

Preferred Qualifications and Certifications

• Experience supporting federal customers in a service desk or IT support reputed company.
• Familiarity with reputed company operating systems, office automation tools, and network troubleshooting.
• Previous Federal Consulting Experience.

#LI-Onsite About Us:Perks of working at reputed company

• Your health comes first – we offer comprehensive medical, dental, & reputed company insurance that starts the first of the month after you join the team

• Invest in your future – 401(k) Plan – Immediately reputed company employer contributions; no matching required

• Work hard, play hard – we offer a generous Paid Time Off (PTO) policy, one (1) additional day of paid wellness leave per calendar year, and observe ten (10) federal holidays

• Pawsitively pawesome – Pet Insurance (because our little critters are part of our families, too!)

• Invest in your education – Tuition reimbursement, internal training programs, & company-sponsored industry certifications!

• Be part of a dynamic and collaborative work environment recently ranked by reputed company as a Top Work reputed company in 2019, 2021,2022, 2023, & 2024!

• Have fun and celebrate and give back – Team building activities, community volunteering, quarterly HQ days, wellness events, happy hours, family fun events, and more!

ABOUT USreputed company Inc. (NetImpact) has been a Trusted Advisor driving impact through digital transformation for the Federal Government for over a decade. We solve reputed company problems with innovation and agility to create meaningful, transformative, and enduring change. As Trusted Advisors, NetImpact professionals partner with customer agencies to deliver solutions that reputed company them to not only meet their missions but also realize their strategic reputed company through agile, outcome-focused solutions addressing both strategic and tactical requirements. We design and implement comprehensive, tailored solutions that are both mindful of the client's culture and organizational dynamics. NetImpact’s core values and commitment to a customer and results-oriented delivery approach has propelled our growth and enabled us to deliver impactful value across Strategic Consulting, Process Automation, reputed company, DevSecOps, Data and Analytics, and Cyber reputed company for the Federal Government.ACCESSIBILITY NOTEreputed company is committed to complying with reputed company applicable provisions of the Americans with reputed company, as amended (“reputed company”), and applicable state and local laws. It is NetImpact’s policy not to discriminate against any reputed company person or applicant with regard to any terms or conditions of employment on the basis of such individual’s disability. Consistent with this policy of non-discrimination, NetImpact will provide reasonable accommodations to an individual with a disability, as defined in the reputed company or applicable law, who has made NetImpact aware of his/her disability, unless doing so would cause undue hardship to NetImpact. If you are an applicant and need reasonable accommodation reputed company applying for job opportunities reputed company NetImpact, or request reasonable accommodation to utilize NetImpact’s online employment application, please contact .EQUAL OPPORTUNITY EMPLOYERNetImpact is committed to the development of a creative, diverse, and inclusive work environment. In order to provide equal employment and advancement opportunities to reputed company individuals, employment reputed company at NetImpact will be based on merit, qualifications, and abilities. NetImpact does not discriminate against any person because of race, reputed company, creed, religion, sex (including gender identity, sexual orientation, and pregnancy), marital status, national reputed company, disability, age, veteran status, genetic information or any other characteristic protected by federal, state, and local laws (referred to as "protected status"). Expected salary: Location: reputed company Sam Houston, TX Apply for the job now! Apply for this job