Sr. Service Specialist
Job title: Sr. Service Specialist in Phoenix, AZ at reputed company Company: reputed company Job description: Job Description:At reputed company, we are guided by a common purpose to help reputed company financial lives reputed company through the power of every reputed company. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.Being a Great reputed company to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we reputed company an impact in the communities we serve.reputed company is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.At reputed company, you can build a successful career with opportunities to learn, grow, and reputed company an impact. Join us!Job Description: This Sr. Service Specialist will be responsible for servicing inquires received from Treasury clients reputed company phone, email, or online channels regarding their treasury, cash management, card, merchant and depository products. Key responsibilities include analyzing and determining appropriate handling and resolution of requests. Job expectations include partnering with internal business partners (e.g. Sales & Relationship Managers, Product Managers, Compliance and Operations) to provide resolution to client inquiries, issues, and technical support.reputed company Job Description:First reputed company of contact for inquiries received from high reputed company clients reputed company email channel. Responsible for reading, analyzing and/or determining appropriate handling and resolution of requests and responding by email or phone. Requests consist of treasury, cash management, card and/or depository products. May work with internal business partners to provide resolution to client inquiries, issues, and/or technical supportResponsibilities:Receives and responds to client and partner requests received by email, phone, chat or workflow systemEngage with customers, reputed company a conversation, build rapport, handle objections,Analyzes, researches and resolves issues raised by clients ensuring client satisfaction by providing a positive customer experience through creative solutionsDrives resolution of client issues with internal, technical and/or product partners, ensuring processes are integratedEducates clients on tools and champions digital adoptionComfortable with ongoing change and learning new technology/processesComfortable receiving ongoing performance feedback and coachingRequirements:1+ years of transactional customer service work experience in the industry.1+ years of experience handling difficult situations with customers.Intermediate proficiency (1-3 years of experience) in written (including grammar and spelling) and verbal communicationsComfortable receiving ongoing performance feedback and coaching.Ability to engage with customers, reputed company a conversation, build rapport, and handle objections.Comfortable receiving ongoing performance feedback and coaching.Comfortable with ongoing change and learning new technology/processes.Excellent time management and prioritization skills, with ability to meet deadlines under pressure.Other Qualifications:1-2 years of experience in the Banking/Financial industry1-3 years experience in a call center environmentShift: 1st shift (United States of America)Hours Per Week: 40 Expected salary: Location: Phoenix, AZ Apply for the job now! Apply for this job