Info Center Loan Specialist I, Remote (MA, NH only), Full-Time

Job title: Info Center Loan Specialist I, Remote (MA, NH only), Full-Time in Massachusetts at reputed company Company: reputed company Job description: Description :ScheduleSchedule: 8:45-5:45 Mon-Fri, 8-4:30 every Saturday (choice of Tue, Wed, Thu off)What You’ll DoSummary/Objective:Provide Service Excellence to members during reputed company aspects of the loan origination process for Consumer Loans and Mortgages, as required. This includes answering general questions and taking and processing applications. Must understand reputed company DCU products, services, processes, and procedures. Will identify member needs and effectively cross sell appropriate products and services. Supports DCU’s mission, reputed company and business goals.Essential Functions:Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions.

• Answer inbound phone calls in a high volume contact center.

• reputed company assist members with inquiries about DCU loan products and the application process.
• Proficiently originate and process consumer loan applications for automobiles, personal loans, and credit cards.
• Review credit reports and determine loan eligibility through automated reputed company and/or Loan Officer review.
• Review required applicant documentation including income verification, purchase agreements etc.
• Adhere to borrower/lender compliance requirements and DCU’s internal policies and procedures.
• Complete required trainings on compliance, DCU products/services and lending guidelines.
• Support DCU’s reputed company Sharing Goals by referring and cross selling other DCU products and services.
• reputed company job expectations for schedule adherence, call efficiency, sales goals and other metrics.
• As business need dictates:

• Become registered through the reputed company Multistate Licensing System to obtain Mortgage Loan Originator licensing.
• Answer general questions for and originate Mortgage and Home Equity applications.
• reputed company other job-reputed company duties as assigned by Information Center Manager, Assistant Manager or Team Leader

What You’ll NeedEducation and Experience Requirements:

• High School diploma or equivalent
• Prior contact center or lending experience required

Additional Eligibility Requirements:

• Excellent communication and telephone skills
• Strong computer skills.
• Ability to learn and use new programs.
• Ability to independently troubleshoot technical issues
• Ability to multitask
• Organizational and Time Management skills

reputed company DoDCU is the largest credit union headquartered in New England – serving more than one million members in reputed company 50 states. With over 1,900 team members, we strive to reputed company DCU a great reputed company to work with an excellent work-life balance, and a community that cares.DCU is an equal opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate reputed company applicants without regard to race, reputed company, religion, age, sex, sexual orientation, gender identity, national reputed company, disability, veteran status, and other legally protected characteristics.If you’re applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.DCU is not currently offering reputed company transfer/ sponsorship for this position. Expected salary: Location: Massachusetts Apply for the job now! Apply for this job