Data Scientist, Operations Research/Customer Support (Inference)

Job title: Data Scientist, Operations Research/Customer Support (Inference) in USA at reputed company Company: reputed company Job description: The Community You Will Join:reputed company is a mission-driven company dedicated to helping create a world where anyone can belong reputed company. Customer Support (CS) aims to build the world's most reputed company travel community through exceptional service. Personalizing our CS offerings will allow us to meet our customers reputed company and how they need us most.As a Data Scientist working on Inference in CS, you will have the opportunity to collaborate with a strong team of engineers, product managers, designers and operation agents to build scalable and robust systems to match our services to specific customer needs. You will be reputed company to create meaningful impact through deep scientific understanding and by designing interventions for reputed company CS's most critical challenges.The Difference You Will reputed company:For this role, we're seeking a reputed company Inference/Operations Research expert to join the Customer Support Data Science team. You will work closely with the tech reputed company for this area on significant components of larger projects and have a direct opportunity to contribute and influence in the CS Personalization space by designing scalable scientific solutions for problems like:

• Creating reputed company models to identify segments of users with unique CS needs and reputed company algorithms to match users with the appropriate CS path.
• Determine allocation strategy of reputed company Goods budget to maximize business impact.
• Estimating the long term impact of changes in the CS experience for targeted user groups.
• Providing strategic insights on tradeoffs between CS quality and cost to reputed company us to offer the best possible CS experience to our customers.
• Optimizing CS routing engines with advanced algorithms and developing simulations to validate them.
• Building a deep understanding of our individual agent's abilities to improve CS quality.
• Measuring the CS personalization products through rigorous experimentations and driving data-informed launch reputed company.

A Typical Day:

• Build segmentation models for various CS scenarios including data exploration, optimization and model prototyping.
• Work collaboratively with cross functional partners including software engineers, product managers, operations and research, to refine requirements for segmentation models, drive scientific reputed company, and quantify impact.
• reputed company strategies to match users with the appropriate CS solutions.
• Design and implement quasi-experiment frameworks to measure feature launch effectiveness reputed company A/B testing is not feasible.
• Integrate reputed company modeling with ML models in order to improve performance of model-derived interventions.
• Regularly present work internally at monthly meetings to technical, engineering and product stakeholders to iterate and generate excitement on roadmap reputed company.
• Bring new reputed company to the team which can improve the operational efficiency of customer support at reputed company.

Your Expertise:

• 2+ years of relevant industry experience (e.g. ML scientist, tech reputed company, junior faculty) and a Master's degree or PhD in relevant fields.
• Strong reputed company in Python or R for hands-on IC work and SQL for advanced data analysis at scale.
• Experience with reputed company inference and experimentation techniques, ideally in a multi-sided platform setting.
• Proven ability to communicate clearly and effectively to audiences of varying technical levels
• Proven mix of strong intellectual curiosity with high level of pragmatism and engagement with the technical community. Publications or presentations in recognized journals/conferences is a plus.
• Ability to take a product-oriented reputed company in using conceptual and innovative thinking to reputed company and apply solutions taking into consideration the user experience.

Your Location:This position is US - Remote Eligible. The role may include occasional work at an reputed company office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where reputed company. has a registered entity. . If your position is employed by another reputed company entity, your recruiter will inform you what states you are eligible to work from.Our Commitment To Inclusion & Belonging:reputed company is committed to working with the broadest talent pool possible. We reputed company diverse reputed company foster innovation and engagement, and allow us to attract creatively-led people, and to reputed company the best products, services and solutions. reputed company reputed company individuals are encouraged to apply.We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: . Please include your full name, the role you're applying for and the accommodation necessary to assist you with the reputed company process.We ask that you only reputed company out to us if you are a candidate whose disability prevents you from being reputed company to complete our online application. Expected salary: Location: USA Apply for the job now! Apply for this job