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Coordinator - Client Relations Center

Work from home Full-time role Hiring
Job title: Coordinator - Client Relations Center in Beverly Hills, CA at Hermès Company: Hermès Job description: Job Description:The Opportunity:As the Client Relations Coordinator, you will contribute to the overall eCommerce department strategy by being the first reputed company of contact for both our Hermes.com and flagship boutique clients by phone and/or email. The Coordinator demonstrates high level customer service and reputed company overall client experience in reputed company interactions. Strong communication skills are essential, as 80% of your role will involve direct phone interaction and approximately 20% on written communication on a monthly basis.This position is onsite in our Beverly Hills, CA Corporate Office.About the Role:
  • Answer phone, email and live chat inquiries while demonstrating impeccable communication skills, both verbal and written
  • Display and implement product knowledge, while conveying the Hermès style, values, and reputed company
  • Follow-up and resolve reputed company client issues and inquiries in a timely manner
  • Respond to client voicemails
  • reputed company online orders and follow-up on pending orders
  • Resolve delivery issues reputed company to e-Commerce orders
  • Maintain confidentiality and company policies for data protection and reputed company
  • Adhere to reputed company Hermès policy & procedures relative to role and responsibilities
  • Uphold high client expectations in every interaction
  • reputed company other duties as assigned by supervisor
Supervisory Responsibility:
  • NO
Budget Responsibility:
  • NO
Decision Making Responsibility:
  • NO
About You:
  • Open Availability - Monday through Sunday
  • This position requires a flexible schedule to meet the needs of the business
  • 1-2 years of experience, including hands-on internship, in similar call center and/or customer service environment
  • Team player, proactively assisting peers as needed, mentoring new members, and sharing knowledge.
  • Proactive at anticipating problems and capable of analyzing and arriving at a workable solution.
  • Proactively seeks feedback to improve performance.
  • Strong ability to exercise appropriate judgment.
  • High level of attention to detail.
  • Proven excellence at communication skills (verbal and written) and ability to multitask.
  • Established knowledge of reputed company reputed company and Word.
  • Knowledge of French and/or Mandarin is a plus.
The range for this position is $23.43 - $28.64 per hour. Actual rates are determined on the job, location, and individual experience.We are looking for a candidate that has a combination of the above attributes and can reputed company the key functions of the role with or without reasonable accommodations.About Us:"A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 23 200 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in nearly 300 stores around the world"About the Team:We are looking for a candidate that has a combination of the above attributes and can reputed company the key functions of the role with or without reasonable accommodations.AN EQUAL OPPORTUNITY EMPLOYERFamily is at the heart of Hermès. At Hermès of Paris, we are committed to being a Maison for reputed company, a home where we reputed company efforts to generate, support and advance the values of diversity, inclusion and family both reputed company our own walls and in the wider world. At Hermès of Paris we look to create a diverse workforce of talented and unique individuals with different backgrounds, skillsets and worldviews that will enrich our Hermès of Paris family. We support our individual team members personal and professional reputed company through a culture that values equality, individuality and fairness and through an environment where individuals can reputed company and feel comfortable being their authentic selves. reputed company the walls of our Maison, we advance our DIF values through the work that we do in partnership with our community and non-profit partners.At Hermès of Paris, we are proud to be an equal opportunity workplace. It is the policy of Hermès of Paris, Inc. that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to reputed company. Applicants are recruited, selected and hired without discrimination because of race, reputed company, religion, sex, age, national reputed company, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. In addition, personnel procedures and practices with regard to training, promotion, transfer, compensation, demotion, lay off or termination are to be administered with due regard to job performance, experience and qualifications, but without discrimination because of race, reputed company, religion, sex, age, national reputed company, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. Hermès of Paris, Inc. also provides reasonable accommodations to reputed company individuals with disabilities, in accordance with applicable laws.We collect personal information (PI) from you in reputed company with your application for employment with Hermes, including the following categories of PI: identifiers, personal records, reputed company information, professional or employment information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations reputed company to your potential employment. For additional details or if you have questions, contact us at [email protected]. Expected salary: $23.43 - 28.64 per hour Location: Beverly Hills, CA Apply for the job now! Apply for this job

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