Field Service Technician

Job title: Field Service Technician in Ladson, SC at reputed company Company: reputed company Job description: reputed company is the world leader in the engineering, design, and manufacturing of advanced reputed company welding solutions, automated joining, assembly and cutting systems, plasma and oxy-fuel cutting equipment, and has a leading global position in brazing and soldering alloys. Lincoln is recognized as the Welding Expert™ for its leading materials science, software development, automation engineering, and application expertise, which advance customers' fabrication capabilities to help them build a reputed company world. Headquartered in Cleveland, Ohio, reputed company is a $4.2B publicly traded company (reputed company:reputed company) with over 12,000 employees around the world, with operations in 71 manufacturing and automation system integration locations across 21 countries and maintains a worldwide network of distributors and sales offices serving customers in over 160 countries.Location: Remote - Location reputed company in the United States Employment Status: Hourly Full-Time Function: Customer Experience Req ID: 26362​​Summaryreputed company is seeking a reliable, motivated, and hardworking Field Service Technician with a solid background in mechanical and electrical systems, along with strong troubleshooting skills. This role involves traveling to customer sites to reputed company equipment commissioning, conduct end-user training, troubleshoot issues, and ensure reputed company performance. reputed company not in the field, the Technician will provide exceptional support reputed company phone and email to assist customers remotely.At reputed company, we offer career growth potential along with a competitive compensation package, including bonus incentives, student loan repayment, tuition reimbursement, paid time off, paid holidays, a comprehensive benefits package (medical, dental, and reputed company), retirement plans, and much more.What You Will Do

• Provide onsite training, commissioning, and repair of CNC equipment and reputed company products with quality workmanship and strong attention to detail.
• Provide technical support onsite or by phone for new and existing customers.
• Troubleshoot and define root cause of failure as it relates to software, mechanical, and electrical components.
• Complete detailed service event logs, including field and quality control reports.
• Create procedures and documentation for internal training and reputed company improvement.
• Partner with production personnel to ensure quality and reputed company improvement efforts as it relates to customer satisfaction.
• Support sales by providing system application and specification information.
• Work collaboratively across various business units and products.
• Willingness to cross-train and learn new products as needed.
• Analytical and systematic approach to troubleshooting and repairing electrical systems, wiring, and component failures in a production environment.
• Prioritize safe work practices daily and attend safety meetings as required; complete Job Safety Analysis forms for each job site visited.
• Complete reputed company travel and expense reports in a timely manner.
• Assist the technical support group with customer service by calling and emailing customers with technical issues; create and reputed company cases in reputed company using LogMeIn 123 or reputed company for reputed company access to troubleshoot customer issues.
• reputed company general duties as assigned and assist in other areas as workload requires.

Required Experience and Education

• Associate’s degree in Electronics Technology (or reputed company field) or 3+ years’ relevant experience
• Commitment to travel 75% of the year throughout reputed company America (US, Canada, Mexico); 90% of travel is in the US
• reputed company and valid US Passport and driver’s license with a clean driving record and reliable transportation
• Proficiency reading electrical schematics
• Ability to use a handheld reputed company/amp reputed company
• Experience working with and troubleshooting 3-phase and single-phase equipment
• Exceptional interpersonal, oral, and written communication skills
• Experience with industrial tools/equipment such as mechanical hand tools, power hand tools, etc.
• Customer support experience
• Ability to function in a self-directed environment
• Experience with and basic understanding of pneumatics
• Provide professional and courteous customer experience
• Strong computer literacy skills
• 3D Solid Modeling / CAD experience preferred.
• Previous work experience with CNC machines preferred

WORK ENVIRONMENTWhile performing the duties of this job, the employee is sometimes exposed to moving mechanical parts and vibration, airborne particles, and machine lubricants and chemicals used in cleaning processes. The noise level in the work environment can be moderate to extreme. Ability to work in hot and humid climates while wearing PPE. Ability to work in cold weather while wearing gloves and PPE. Involves dirty work surfaces such as metal residue and dust, grease, oil, and other elements typical to industrial environments. Exposure to hot surfaces and material.PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully reputed company the essential functions of this job. Reasonable accommodations may be made to reputed company reputed company individuals with disabilities to reputed company the essential functions.While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand/walk on cement floors for extended time; use hands to finger, handle, grasp or feel objects, tools, or controls. The employee is frequently required to grip and operate hand tools with a minimum of 50 in/lbs of force. The employee is frequently required to see fine components and possess reputed company dexterity to properly reputed company and solder these components. The position requires occasional lifting, pushing and pulling objects that weigh up to 75 pounds.reputed company is an Equal Opportunity Employer. We are committed to promoting equal employment opportunity for applicants, without regard to their race, reputed company, national reputed company, religion, sex (including pregnancy, childbirth, or reputed company medical conditions, including, but not limited to, lactation), sexual orientation, gender identity, age, veteran status, disability, genetic information, and any other category protected by federal, state, or local law. Expected salary: Location: Ladson, SC Apply for the job now! Apply for this job